About blithequark
At blithequark, we're passionate about empowering educators and learners to achieve their goals. As a leading provider of digital education solutions, we're committed to delivering innovative products and services that make a meaningful impact on the lives of our customers. Our team is dedicated to fostering a culture of curiosity, innovation, and collaboration, where everyone has the opportunity to grow and develop.
Job Summary
We're seeking an experienced Customer Success Representative to join our Inside Sales team at blithequark. As a key member of our customer-facing team, you'll be responsible for building and maintaining strong relationships with educators and learners, helping them achieve their goals and drive product adoption and retention. If you're a self-motivated, collaborative, and relationship-driven individual with a passion for delivering exceptional customer experiences, we'd love to hear from you!
About the Role
As a Customer Success Representative, you'll serve as the primary point of contact for customers throughout their lifecycle. You'll work closely with Sales Representatives and the Customer Success team to build and manage customer pipelines, track progress through the sales cycle, and grow digital product usage. Your focus on delivering exceptional customer experience will be key to retaining customers, increasing revenue, and achieving shared goals with the sales team.
Key Responsibilities
- Develop and maintain an in-depth understanding of blithequark's digital education products and their integration with Learning Management Systems to support faculty and students effectively.
- Share best practices and apply fundamental concepts of learning science and instructional design to enhance customer outcomes.
- Utilize Salesforce and Gainsight daily to manage customer pipelines, track progress, measure pipeline velocity, and monitor customer engagements.
- Collaborate with Sales and Customer Success team members to assess customer needs, create implementation plans, and leverage blithequark's resources to retain customers and drive new business opportunities.
- Oversee implementation processes for new and returning customers, ensuring they are positioned to achieve improved outcomes and enjoy an exceptional experience.
- Conduct one-on-one and group meetings via Zoom to provide consultative guidance, training, and tailored support based on customer goals.
- Respond promptly to customer inquiries and follow up on meetings to ensure seamless implementation of digital products.
- Troubleshoot and resolve customer issues by researching solutions and collaborating with implementation consultants, sales partners, product teams, and technical support staff.
- Actively participate in team meetings, strategy calls, and professional development exercises to continuously improve your skills and contribute to team success.
- Provide valuable customer feedback and innovative ideas to inform the ongoing evolution of blithequark's products and services.
Requirements
We're looking for someone with:
- A Bachelor's degree
- 1-2 years of experience in customer success or a similar role related to software implementation (higher education experience preferred but not required).
- Exceptional communication and presentation skills to effectively train and support customers with varying levels of technical confidence and expertise.
- Proven ability to excel in a remote work environment, demonstrating strong communication, organization, and attention to detail.
- A Positive attitude, purpose-driven spirit, and a growth mindset for embracing challenges and driving success.
- Instructional design, teaching, or coaching experience is a plus, especially in roles requiring customer guidance and support.
- Experience using Salesforce and Gainsight
Why Work with Us?
At blithequark, we're committed to creating a culture of curiosity, innovation, and collaboration. We believe in empowering our employees to grow and develop, and we're passionate about making a meaningful impact on the lives of our customers. If you're a motivated, collaborative, and relationship-driven individual with a passion for delivering exceptional customer experiences, we'd love to hear from you!
Compensation and Benefits
The pay range for this position is between $55,000 - 64,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual sales incentive plan is included as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.
How to Apply
If you're a motivated, collaborative, and relationship-driven individual with a passion for delivering exceptional customer experiences, we'd love to hear from you! Please click on the link below to apply to this exciting opportunity.
Important Notes
McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
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