At careerzynith, we're revolutionizing the logistics industry with cutting-edge technology and innovative solutions. As a proactive and driven Customer Success Manager/Client Service Manager, you'll play a pivotal role in delivering exceptional customer success and ensuring seamless operations for our clients. If you're passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, we want to hear from you.
**About careerzynith**
careerzynith is the emerging leader in Final Mile delivery technology, headquartered in Orlando, FL. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe’s, Pepsi, American Tire Distributors, and Advance Auto Parts. With a strong focus on innovation and customer satisfaction, we're committed to transforming the logistics industry.
**Key Responsibilities**
As a Customer Success Manager/Client Service Manager at careerzynith, you'll be responsible for:
* Proactively monitoring customer health to identify potential retention risks and growth opportunities
* Fostering strategic alignment with assigned clients, understanding their business objectives, and providing proactive strategies to enhance their success
* Aligning client strategic objectives with our platform capabilities, ensuring that our solutions meet and exceed their evolving needs
* Being the trusted advisor by cultivating relationships with assigned customers, assisting them with issues, leading regular meetings, and consistently delivering a positive, customer-centric approach
* Conducting Quarterly Business Reviews (QBRs) with clients to review performance, identify opportunities for improvement, and align on strategic initiatives
* Collaborating with client and internal leadership to align transportation revenue projections and develop strategies to achieve mutual growth targets
* Serving as a customer advocate by capturing consistent feedback and fostering continuous improvement to relevant internal teams, including Support, Product Management, Transportation, and Development
* Taking ownership of technical and transportation SLAs and ensuring proper escalation of unresolved issues to ensure they are handled within contracted timeframes
* Generating accurate and timely reports showcasing relevant data such as Delivery stats (SLA, Order data, Coverage, etc.), CSAT, NPS, and various Technology data
* Staying attuned to cross-sell and upsell opportunities within client accounts, working closely with sales teams to capitalize on revenue growth potential
* Creating and maintaining knowledge base notes, articles, and SOPs to support ongoing customer success initiatives
* Performing other related duties as assigned
**Requirements**
To succeed in this role, you'll need:
* 3+ years of experience in a customer-facing role, such as Customer Success, Customer Support, or Account Management
* Experience in the logistics or transportation industry is a bonus
* Strong phone, written, and verbal communication skills with excellent presentation skills
* Confident, high energy, self-motivated, and a true team player
* Experience working with senior and executive-level customer contacts
* Demonstrated ability and desire to work and excel in a fast-paced environment
* Excellent time management and project management skills
* Understanding of Internet and web applications with a desire to learn new technologies
* Well-organized, with high attention to detail and the ability to prioritize
* Proficiency with MS Office
* Experience with ClickUp, PowerBI, ZenDesk, and/or Miro are a plus
* Ability to work outside of normal Eastern Standard Time business hours as on-call support
**What We Offer**
As a valued member of our team, you'll enjoy:
* Competitive base compensation ($75,000 - $85,000 per year)
* Health and wellness Insurance with generous company contribution (medical, dental, vision)
* Company-paid life insurance, short-term and long-term disability
* 4% 401K match with immediate vesting of Company match
* Continuing Education Opportunities
* Flexible/Open (Uncapped) Paid Time Off (PTO) Policy for Salaried Team Members*
* Competitive Paid Time Off (PTO) Policy for Hourly Team Members*
* Generous Company-paid Holidays
* Relaxed/casual work environment
* Standing desks
* Recreational and Video games
* Large breakroom and lounge
* Stocked kitchen and fridges
* Cappuccino machine
* Onsite restaurant and daily food trucks
* Offices conveniently located with quick access to I-4, SR-528, and Florida's Turnpike
* Ample free parking
**Travel Policy**
While careerzynith allows remote work for certain posted roles, noted as "Remote Work Available" on our website, a core requisite for all roles is that team members be willing and able to occasionally travel to our Orlando, Florida headquarters. All team members are required to participate in on-site onboarding at the onset of employment and then on an as-needed basis thereafter, as a condition of their employment.
**How to Apply**
If you're passionate about delivering exceptional customer success and thrive in a fast-paced environment, we want to hear from you. Please visit our website at [careerzynith.com/careers](http://careerzynith.com/careers) to view more details about what it's like to work at careerzynith, or to apply for this exciting opportunity.
**Apply Now**
*Note: careerzynith is an equal opportunity employer and welcomes applications from diverse candidates.