At arenaflex, we're revolutionizing the way organizations approach cybersecurity by putting people at the forefront of cyber resilience. As a leader in people-centric cyber resilience, we've created an immersive platform that helps teams continuously assess, build, and prove their cyber capabilities through real-life simulations. Our vision is to empower the world's biggest brands to protect their revenues and brand reputations.
We're now seeking an experienced Customer Success Manager to join our US team and own a book of our customers. As a key member of our Customer Success team, you'll be responsible for developing strategic partnerships with our customers, working closely with them to pair their strategic outcomes with objective success criteria, and ensuring our platform delivers value.
**About arenaflex**
arenaflex is a global leader in people-centric cyber resilience, with a vision to empower organizations to protect their revenues and brand reputations. Founded in 2017 from a cargo container in Bristol, UK, we've progressed to the global stage and secured over $180 million of funding. Our customers include some of the world's biggest brands, such as Citi, Pfizer, Daimler, Humana, and HSBC.
**The Role**
As a Customer Success Manager at arenaflex, you'll be responsible for:
* Partnering with our customers to ensure effective onboarding, where you'll walk them through our customer lifecycle, agree upon outcomes, and work towards those success criteria
* Training clients on how they and their teams will get the most out of our product suite
* Setting strategies for the customer, putting in place objectives, and measuring success
* Collaborating with our professional service and customer support team to deliver a strategic vision
* Identifying upsell and cross-sell opportunities and partnering with sales to help them close opportunities
* Running customer success reviews with your clients to ensure value is understood at an executive level
**Who You Are**
We're looking for a strong Customer Success Manager with:
* 3-5 years of experience in customer success management, account management, or equivalent within a SaaS environment
* Exceptional planning and communication skills
* Stellar presentation skills, client management, and written communication skills
* Experience in implementing customer solutions
* Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organizational skills
* Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base
* Willingness to travel periodically based on the business and project's needs
* Experience in cybersecurity is a plus
**arenaflex's Values**
Our growth has been fueled by the values that underpin everything we do. Here's how they relate to this role:
* **Drive**: We're innovators and market-creators, constantly moving forward to achieve results in support of our mission.
* **Inclusive**: We're passionate about creating an environment of inclusion and respect for our employees, customers, and partners, where everyone has opportunities to thrive.
* **Customer Obsessed**: We seek to develop deep relationships with our customers to help them achieve their business outcomes.
* **One Team**: We're a talented global team working together to achieve our vision.
**What We Offer**
As well as an inclusive, supportive place for you to be you, we offer an extensive range of benefits so you can do your very best work:
* Prosper in our success with share options, and rewards for doing great work and living our values
* Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support
* Save for the future with a 401K match of up to 5% – effective immediately
* 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and your birthday off
* Flexible and remote working, so you can work when and where you work best
* Career and learning development through the platform and our Learn Anything fund
* While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10-minute walk from Back Bay train station
* Monthly socials and sports clubs for our sociable, tight-knit teams (we've done everything from cake making to escape rooms)
**Find Out More**
If you're passionate about customer success and want to be part of a global leader in people-centric cyber resilience, find out more about this exciting opportunity at arenaflex. Visit our careers page at [arenaflex careers page URL] to learn more about our company culture, benefits, and what it's like to work with us.
**Apply Now**
Ready to join our team and make a difference in the world of cybersecurity? Apply now to become our next Customer Success Manager and be part of arenaflex's journey to revolutionize the way organizations approach cybersecurity.
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