At arenaflex, we're dedicated to empowering businesses of all sizes with innovative solutions and exceptional customer experiences. As a Customer Success Consultant, you'll play a vital role in driving customer satisfaction and loyalty, while fostering a culture of growth and collaboration within our organization.
**About arenaflex**
arenaflex is a leading business-to-business company that's passionate about delivering top-notch products and services to meet the unique needs of our customers. Our world-class sales and sales support teams work closely with businesses of all sizes to offer tailored solutions that drive success. We're committed to understanding our customers and leveraging best-in-class sales tools and technology to find the best solutions.
**What You'll Be Doing**
As a Customer Success Consultant at arenaflex, you'll be responsible for:
* Resolving customer inquiries related to service/non-selling issues to ensure successful resolution and good customer experience, enabling Account Managers (AM) and Account Executives (AE) to focus on selling.
* Onboarding customers in partnership with AM to ensure a smooth onboarding process for our commercial contract accounts and new program implementations.
* Determining the root cause of issues, including delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries.
* Assisting in facilitating installations, relevant communications with updates to customers and account managers/executives.
* Recording and reporting on issues resolved, responsible for tracking all activity handled in Salesforce for each account and submitting reports to their manager.
* Educating end-users to leverage self-service options and/or customer service when feasible.
* Implementing or facilitating improvements to procedures, services, or products, as well as developing new ideas, methods, techniques, services, and products.
**What You Bring to the Table**
To succeed in this role, you'll need:
* The ability to interface with customers at Manager, Director, or VP levels, demonstrating strong business acumen.
* The ability to manage a demanding and unpredictable workload with efficiency and poise, resolving issues, attempting to remedy uncontrollable issues, and running a full-circle solution for internal and external customers.
* Strong knowledge of Business Essentials, including facility and breakroom, technology products, business furniture, print and promotional products.
* The ability to function independently with minimal daily supervision.
**What's Needed – Basic Qualifications**
* High School Diploma or GED.
* 2+ years of business experience.
* 6+ months of experience using Microsoft Office.
**What's Needed – Preferred Qualifications**
* Bachelor's degree.
**What We Offer**
At arenaflex, we're committed to creating an inclusive culture that values diversity, equity, and inclusion. We offer:
* An inclusive culture with associate-led Business Resource Groups.
* Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
* Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
**About Us**
arenaflex is an Equal Opportunity Employer who values the diversity of our people, products, and services. We're passionate about creating a workplace that's inclusive, supportive, and empowering for all employees.
**Join Our Team**
If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As a Customer Success Consultant at arenaflex, you'll have the chance to grow your career, develop new skills, and make a meaningful impact on our customers' success.
**How to Apply**
To apply for this role, please submit your application through our website. We can't wait to hear from you!
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