Join arenaflex, a leading industry player, and embark on a fulfilling career journey. As a Customer Success Consultant, you will be the bridge between the Customer Success team and National Accounts On-Premise customers, driving compliance, digital needs, and exceptional customer service.
**About arenaflex**
arenaflex is a family-owned, privately held company with a 50+ year legacy of success. We have been recognized as a Most Loved Workplace by Newsweek and included on the Forbes lists for Largest Private Companies and Best Employers for Diversity. Our commitment to investing in our people has led to a culture where continuous learning and growth are supported, and your voice is heard.
**Top Shelf Benefits**
As a full-time employee, you can choose from a comprehensive menu of benefits, including:
- Comprehensive medical and prescription drug coverage
- Dental and vision plans
- Tax-saving Flexible Spending Accounts
- Disability coverage
- Life insurance plans
- A 401(k) plan
- Tuition reimbursement
- A wellness program
- Parental leave
- Vacation accrual
- Paid sick leave
**Job Overview**
The Customer Success Consultant will be responsible for establishing and developing quality customer relationships, driving compliance, and meeting digital needs of National Accounts On-Premise customers. This role will work closely with the Customer Success team and National Account On-Premise customers to ensure seamless communication, planning, and implementation of compliance and digital requirements.
**Primary Responsibilities**
- Establish and develop quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and exceeding customers' needs and expectations
- Work with National Account On-Premise customers to drive full compliance to beverage program mandates, including distribution and other activations
- Act as a liaison between local accounts and SGWS Account Directors/VPs who work with purchasing groups
- Work with National Account On-Premise customers to understand digital needs, communicate future enhancement requirements to our technical team, and drive Proof Enrollment and Adoption
- Acquire in-depth industry and company knowledge to articulate product features, benefits, and pricing and make recommendations to include core and innovative products within the compliance guidelines for that National Account
- Accurately and effectively handle large volumes of orders and inbound support calls for a variety of customers with a unique set of needs (e.g., corporate vs franchisee dynamics, Authorized Products, varying escalation paths)
- Able to work under time pressure and maintain/produce accurate Customer Records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer
**Additional Primary Responsibilities**
- Responsible for complex problem-solving with a positive and professional demeanor
- Ensure timely and accurate output of all work
- Report to work daily, work your full shift, and adhere to arenaflex's Time and Attendance Policy
- Must be flexible and able to work any hours that the call center is open. Shifts may change.
- May be required to work many holidays and weekends, and the team will be asked to fulfill the business need.
- Perform other work-related duties and special projects as assigned
**Minimum Qualifications**
- High School Diploma/GED and 1- year of Customer Service experience in a business environment or equivalent combination of education and experience
- Must be proficient in Microsoft Office, including Outlook, Word, and Excel
- Accurate data-entry skills
- Effective verbal/written communication skills in carrying out job duties with various departments and levels of management
- On occasion, must be flexible to adjust shift schedule to accommodate business needs
- Must be at least 21 years of age
**Physical Demands**
- Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
- Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
**EEO Statement**
arenaflex, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. arenaflex complies with all federal, state, and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records.
**Why Join arenaflex?**
- Competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees
- Opportunities for career growth and learning benefits
- A culture where continuous learning and growth are supported, and your voice is heard
- A comprehensive menu of benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan
- A wellness program, parental leave, vacation accrual, paid sick leave, and more
**Apply Now**
If you're looking to fill your glass with opportunity, come join our family at arenaflex. Apply now and take the first step towards a fulfilling career journey.
Apply for this job