Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service/Technical Support Representative to join our team in Lake Mary, FL. As a key member of our customer support team, you will play a critical role in providing top-notch service to our clients, resolving technical issues, and ensuring customer satisfaction.
**About arenaflex**
arenaflex is a global leader in customer experience and technology solutions, serving some of the world's most renowned brands. Our mission is to empower our clients to deliver exceptional customer experiences through innovative solutions, expert guidance, and a passion for excellence. With a diverse team of over 440,000 game-changers from 70+ countries, we're committed to fostering a culture of inclusivity, respect, and collaboration.
**What You'll Do**
As a Customer Service/Technical Support Representative at arenaflex, you will:
* Provide inbound customer support via phone, email, or chat, resolving technical issues and answering questions about our clients' products and services.
* Assist customers in correcting billing concerns and ensuring timely resolution of issues.
* Deliver expert customer experiences, exceeding customer expectations and building strong relationships.
* Collaborate with internal teams to resolve complex issues and provide seamless support to customers.
* Stay up-to-date on product knowledge, technical skills, and industry trends to provide informed support.
**Your Qualifications**
To succeed in this role, you'll need:
* 18 years or older with a High School Diploma or GED.
* Live within 40 miles of the site and be able to work your full shift in the office.
* Excellent communication, problem-solving, and interpersonal skills.
* Ability to work in a fast-paced, dynamic environment with multiple priorities.
* Strong technical skills, including proficiency in multiple systems and software.
* Ability to pass technical assessments to demonstrate skills.
**What's in It for You**
At arenaflex, we're fanatical about our staff, and we invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. As a Customer Service/Technical Support Representative, you'll enjoy:
* Paid training and opportunities for lucrative referral bonuses.
* Competitive hourly wage: $18/hour.
* Medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP).
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world.
* Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness.
* Locker rooms, staff kitchen and vending, cafeteria with lounge area, pool table, TV, and more.
* A range of other perks and benefits.
**Career Growth and Personal Development**
At arenaflex, we believe in investing in our people and their careers. As a Customer Service/Technical Support Representative, you'll have access to:
* FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
* Opportunities for career advancement and growth, with about 80% of our managers and leaders having been promoted from within.
* A supportive team environment that encourages collaboration, innovation, and continuous learning.
**Work Environment and Company Culture**
Our Lake Mary, FL office is a dynamic, inclusive, and supportive environment that fosters collaboration, creativity, and growth. As a Customer Service/Technical Support Representative, you'll be part of a diverse team that values:
* Respect, empathy, and kindness in all interactions.
* Open communication, transparency, and feedback.
* Continuous learning, innovation, and improvement.
* Work-life balance and flexibility.
* Celebrating diversity, equity, and inclusion.
**How to Apply**
If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Customer Service/Technical Support Representative in Lake Mary, FL.
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