At arenaflex, a pioneering technology leader with a rich history spanning over 130 years, we continue to push the boundaries of innovation in the digital industries. With a presence in over 100 countries, our commitment to providing the best products for our industrial, utility, and infrastructure customers remains unwavering. As a key player in the Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation business units, we strive to increase energy efficiency, reliability, and productivity for our customers.
**Join arenaflex's Dynamic Team**
We are seeking an experienced Customer Service/Repair Representative to join our team in Bartlesville, OK. As a vital member of our organization, you will play a crucial role in ensuring seamless customer experiences, resolving issues efficiently, and driving business growth. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities:**
As a Customer Service/Repair Representative, your primary duties will include:
* Interacting with customers, repair technicians, manufacturing, and logistics personnel to coordinate customer property returns for paid repair or warranty processing and shipment.
* Managing repairs from customer/channel request through delivery, ensuring timely and efficient execution.
* Requesting and entering required information per written process to execute repair, maintaining accurate records and documentation.
* Collaborating with repair technicians to prioritize repairs, meeting schedule and Key Performance Indicators (KPIs) targets.
* Leading problem resolution activities, addressing capacity and material constraints, customer issues, and urgent repair turnaround requirements.
* Completing repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are accurate and sent to customers.
* Supporting activities that meet KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business.
* Running reports, reviewing detailed datasets, and recommending process changes to improve KPI delivery.
* Participating in and/or leading improvement activities to meet/exceed service goals.
* Supporting other roles or tasks as requested by management.
**Essential Qualifications:**
* Bachelor's Degree in a relevant field (e.g., Business Administration, Engineering, or related field).
* 2-5 years of experience in customer service, repair order management, or a related field.
* Proven track record of delivering exceptional customer service, resolving issues efficiently, and driving business growth.
* Strong communication, problem-solving, and analytical skills.
* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
**Preferred Qualifications:**
* 2 years of experience in managing repair priorities for customers, documentation/reports, and problem resolution activities.
* Familiarity with repair order management systems and processes.
* Experience working in a team environment, collaborating with cross-functional teams to achieve business objectives.
* Strong technical skills, including proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
**Skills and Competencies:**
* Excellent communication, interpersonal, and problem-solving skills.
* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
* Strong analytical and technical skills, with proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
* Ability to adapt to changing priorities and deadlines, maintaining a positive attitude and high level of professionalism.
* Strong attention to detail, with a focus on accuracy and quality in all aspects of work.
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we are committed to the growth and development of our employees. As a Customer Service/Repair Representative, you will have opportunities to:
* Develop your skills and expertise through on-the-job training, mentorship, and professional development programs.
* Collaborate with cross-functional teams to achieve business objectives, gaining valuable experience and insights.
* Participate in process improvement initiatives, contributing to the development of new procedures and best practices.
* Take on additional responsibilities and challenges, advancing your career and contributing to the success of our organization.
**Work Environment and Company Culture:**
arenaflex is a dynamic and innovative organization, committed to creating a positive and inclusive work environment. As a Customer Service/Repair Representative, you will be part of a team that values:
* Collaboration and teamwork, working together to achieve business objectives.
* Open communication, sharing ideas and feedback to drive growth and improvement.
* Continuous learning and development, investing in the skills and expertise of our employees.
* Diversity and inclusion, celebrating the unique perspectives and experiences of our team members.
**Compensation, Perks, and Benefits:**
As a valued member of our team, you will enjoy a competitive compensation package, including:
* Hourly rate: $22.00 - $25.00 per hour.
* Benefits:
+ 401(k) plan.
+ Dental insurance.
+ Health insurance.
+ Vision insurance.
* Paid time off, including vacation days, sick leave, and holidays.
* Opportunities for professional development and career growth.
**How to Apply:**
If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all candidates for their interest, however, only those that qualify will be contacted.
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