At arenaflex, we're passionate about delivering exceptional customer experiences and driving sales success through our dedicated team of Customer Service Technicians. As a key member of our front-line team, you'll play a vital role in providing top-notch service to our customers, increasing sales execution, and upholding the arenaflex brand.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services, dedicated to making a real difference in the lives of our customers and the communities we serve. Our team is passionate about creating strong personal connections, fostering a culture of excellence, and driving growth through exceptional customer experiences.
**The Role**
As an arenaflex Customer Service Technician, you'll be responsible for delivering, installing, and demonstrating merchandise in our customers' homes, while providing outstanding customer service and increasing sales along the way. You'll be the face of our brand, and your goal will be to provide a red-carpet experience that exceeds our customers' expectations.
**Key Responsibilities**
• Load, secure, and protect product in delivery vehicle and safely transport merchandise without damage
• Verify product information and accessories to ensure it matches deliveries and returns
• Ensure all merchandise is clean and in operating condition prior to delivery
• Offload, install, and demonstrate merchandise for our customers safely
• Perform routine service calls, product exchanges, and assist with merchandise returns
• Confirm customer identification, collect money, and obtain customer signature on lease agreements
• Assist sales team with field marketing programs requested by store management
• Support in maintaining the showroom floor and store's warehouse by moving and organizing merchandise
• Maintain the store's warehouse in a neat and orderly manner
• Safely operate delivery vehicles and follow delivery schedule set by management
• Accurately document all vehicle movement on daily route sheets
• Team partnership with both Sales Manager to drive revenue and to meet and exceed daily, weekly, and monthly sales goals
• Accept and process customer payments
• Update customer information and account statuses
• Answer incoming service calls
• Process order forms and references
• Maintain the appearance and organization of the customer transaction counter
• File and maintain customer information
• Assist customers on the showroom floor
• Assist in the maintenance of the showroom, including but not limited to cleaning, organizing, and merchandising
• Conduct daily inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met
• Any other reasonable duties requested by management
**Requirements**
• Valid state Driver's License and compliance with the arenaflex Driver Qualification Policy; including satisfactory MVR (driving record)
• Must meet DOT requirements to obtain certification
• Ability to work schedule of hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Proper customer service etiquette
• Uphold the arenaflex brand and protect company assets
• Maintain a professional appearance
• Strong technical skills and/or working knowledge of products
**Why Join arenaflex?**
• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support to ensure success
• A chance to make a real difference in the lives of our customers and the communities we serve
**How to Apply**
If you're passionate about delivering exceptional customer experiences and driving sales success, we want to hear from you! Apply now to join our team of dedicated Customer Service Technicians at arenaflex.
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