**Join arenaflex, a leading provider of full-service home medical equipment products and services, in empowering patients to live their best lives out of the hospital and in their homes.**
Are you passionate about delivering exceptional customer service and making a profound impact on the quality of patients' lives? Do you thrive in a fast-paced environment and possess excellent communication, analytical, and problem-solving skills? If so, we invite you to apply for the Customer Service Specialist role at arenaflex, where you will be part of a dynamic team dedicated to providing top-notch service to our patients.
**About arenaflex**
arenaflex is a pioneering company in the home medical equipment industry, committed to revolutionizing the way patients receive care and support. Our mission is to empower patients to live their best lives by providing them with the necessary equipment, services, and support to manage their health conditions effectively. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our patients and their families.
**Job Summary**
As a Customer Service Specialist at arenaflex, you will be responsible for delivering exceptional customer service to our patients, answering inbound calls, and making outbound calls to ensure successful service delivery. You will work in a fast-paced environment, developing and maintaining a working knowledge of our products and services, and utilizing your analytical and problem-solving skills to resolve customer complaints and issues.
**Key Responsibilities**
* Develop and maintain working knowledge of current products and services offered by arenaflex
* Answer all calls and emails in a timely manner, in adherence to our goals and standards
* Document all call information according to standard operating procedures
* Answer questions about products and services, retail stores, general service line information, and other information as necessary based on customer call needs
* Process orders, route calls to appropriate resources, and follow up on customer calls where necessary
* Review all required documentation to ensure accuracy
* Accurately process, verify, and/or submit documentation and orders
* Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
* Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
* Must be able to navigate through multiple online EMR systems to obtain applicable documentation
* Enter and review all pertinent information in EMR system, including authorizations and expiration dates
* Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies
* Verify insurance carriers are listed in our database system, if not request the new carrier is entered
* Responsible for contacting patients when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process
* Meet quality assurance requirements and other key performance metrics
* Facilitate resolution on customer complaints and problem-solving
* Pays attention to detail and has great organizational skills
* Actively listens to patients and handle stressful situations with compassion and empathy
* Flexible with the actual work and the hours of operation
* Utilize company-provided tools to maintain quality, including but not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System), and "How-To" documents
**Competency, Skills, and Abilities**
* Excellent customer service skills
* Analytical and problem-solving skills with attention to detail
* Decision-making
* Excellent ability to communicate both verbally and in writing
* Ability to prioritize and manage multiple tasks
* Proficient computer skills and knowledge of Microsoft Office
* Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction
* General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred
* Work well independently and as part of a group
* Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative, and work effectively on a team
**Requirements**
* Minimum Job Qualifications:
+ High School Diploma or equivalent
+ One (1) year work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center, or management regardless of industry
+ Senior level requires two (2) years of work-related experience and one (1) year of exact job experience
+ Exact job experience is considered any of the above tasks in a Medicare certified environment
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to ensure success in your role
* Flexible work arrangements to balance work and personal life
* Access to cutting-edge technology and tools to enhance your productivity and efficiency
**Why Join arenaflex?**
* arenaflex is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.
* Our company culture values diversity, inclusion, and respect for all individuals.
* We are committed to providing a safe and healthy work environment for our employees.
* arenaflex is a rapidly growing company with opportunities for career advancement and professional growth.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for the Customer Service Specialist role at arenaflex. Please click on the link below to submit your application:
Apply Now!
We look forward to hearing from you and exploring how you can contribute to our mission of empowering patients to live their best lives.
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