At arenaflex, we're revolutionizing the healthcare industry by empowering the people who deliver care. As a Customer Service Specialist I, you'll be at the forefront of this innovation, making a meaningful impact on the future of healthcare. Join our team of talented professionals dedicated to excellence and innovation, and discover a career that's as rewarding as it is challenging.
**About arenaflex**
arenaflex is the leader in healthcare workforce solutions, helping organizations work better by helping their people work smarter. Our comprehensive platform provides the leading learning, clinical development, credentialing, and scheduling applications, streamlining everyday tasks while improving performance, engagement, and safety. With a commitment to innovation and excellence, we've been driving growth and constant innovation in the healthcare industry for over 30 years.
**Why Join arenaflex?**
At arenaflex, you'll have the opportunity to make a lasting impact on the future of healthcare by collaborating with a team of passionate professionals who share your vision. We offer a supportive work environment where creativity and collaboration thrive, along with a range of benefits and perks that will make you feel valued and appreciated. Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care, and we're committed to upholding this vision through innovative solutions and constant growth.
**Our Culture**
We're proud of our values-forward culture that offers our people:
* Mission-oriented work
* Diverse and inclusive culture
* Competitive Compensation & Bonuses
* Comprehensive Insurance Plans
* Mental and Physical Health Support
* Work-from-home flexibility
* Fitness Center Reimbursements
* Streaming Good time off for volunteering
* Wellness workshops
* Buddy Program for new arenaflexers
* Collaborative work environment
* Career growth opportunities
* Continuous learning opportunities
* Inspiring workspaces to collaborate and connect with other arenaflexers
* Free employee parking at our Resource Centers in Nashville, Boulder, and San Diego
**Job Summary**
As a Customer Service Specialist I, you'll be responsible for providing exceptional customer service and product support, becoming the face of arenaflex and our clients' biggest advocate. You'll develop a deep understanding of our products and services, and use this knowledge to delight clients with your wealth of expertise and unwavering positivity. You'll also have the opportunity to develop skills for your individual career path based on your interests, whether this lies within Customer Service or in another department within the company.
**Key Responsibilities**
* Adhere to all arenaflex security policies, procedures, and assigned training
* Provide phone, email, and chat support, working closely with customers and internal teams to efficiently resolve any issues that may come up
* Troubleshoot and diagnose reported problems, working to understand and correct problems
* Build strong relationships with colleagues and customers, communicating in a timely, professional, and respectful manner
* Identify, test, and verify issues, providing the development team with clear documentation
* Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer-focused initiatives
* Participate in testing new features and releases
* Suggest recommendations for product enhancements utilizing data and customer feedback
**Qualifications**
* At least one year of experience in customer-facing roles
* A bachelor's degree in a related discipline is preferred; education requirements may be waived based on practical experience
* Practical knowledge of the healthcare industry is a definite plus
* Extraordinary, charismatic phone presence; excellent written communication, and ability to relay information clearly, concisely, and thoughtfully
* Problem-solving skills, skilled in prioritization, and taking ownership in the work that you do
* Ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed
* Active listening skills and empathetic customer advocacy
* Insatiable curiosity for learning how things work
* Working knowledge of Microsoft operating systems and familiarity with tools like Salesforce and Microsoft Teams; basic understanding of SQL is a plus
* Ability to work a flexible 8-hour schedule, providing coverage between 7 AM and 7 PM CST, Monday through Friday; weekends and holidays are for you to enjoy with friends and family
* Team player working towards a common goal, holding colleagues to the same level of quality and elevated standards
**Benefits**
arenaflex offers a comprehensive benefits package to eligible employees, including:
* Medical, Dental, and Vision insurance
* Paid Time Off
* Parental Leave
* 401k and Roth
* Flexible Spending Account
* Health Savings Account
* Life Insurance
* Short- and Long-Term Disability
* Medical Bridge Insurance
* Critical Illness Insurance
* Accident Insurance
* Identity Protection
* Legal Protection
* Pet Insurance
* Employee Assistance Program
* Fitness Reimbursement
**How to Apply**
If you're passionate about enhancing healthcare outcomes and empowering healthcare professionals, join the arenaflex team and become a HealthStreamer! Together, we can make a difference in the world of healthcare. Apply now to become a part of our innovative and dynamic team.
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