Are you ready to embark on a thrilling journey that combines your passion for customer service with your desire to make a meaningful impact in the world of government and corporate affairs? Look no further than arenaflex, a global leader in the industry, where you'll have the opportunity to travel the world, grow your expertise, and become the best version of yourself.
As a valued member of our arenaflex family, you'll be part of a dynamic team that's dedicated to providing exceptional customer experiences and building strong relationships with our stakeholders. You'll have the chance to work with a diverse range of customers, from government agencies to corporate clients, and help them navigate the complexities of air travel.
**Why You'll Love This Job**
As a Customer Service Specialist in Government and Corporate Affairs, you'll be part of a team that's passionate about delivering outstanding customer service and building long-lasting relationships. Here are just a few reasons why you'll love this job:
* **Be part of a dynamic team**: You'll be working with a talented team of professionals who are dedicated to providing exceptional customer experiences and building strong relationships with our stakeholders.
* **Travel the world**: As a member of our arenaflex family, you'll have access to travel perks that will take you to 365 destinations on more than 6,800 daily flights across our global network.
* **Grow your expertise**: You'll have the opportunity to learn new skills and advance your career in a fast-paced and dynamic environment.
* **Make a meaningful impact**: You'll be part of a team that's dedicated to making a positive impact in the world, and you'll have the chance to contribute to our mission of caring for people on life's journey.
**Key Responsibilities**
As a Customer Service Specialist in Government and Corporate Affairs, your key responsibilities will include:
* **Promoting and selling air travel on arenaflex**: You'll be responsible for promoting and selling air travel to our government and corporate clients, and helping them navigate the complexities of air travel.
* **Preparing itineraries and computing fares**: You'll be responsible for preparing itineraries and computing fares for our customers, and ensuring that all travel arrangements are accurate and up-to-date.
* **Issuing refunds and preparing and issuing tickets**: You'll be responsible for issuing refunds and preparing and issuing tickets for our customers, and ensuring that all travel documents are accurate and complete.
* **Answering inquiries and resolving customer problems**: You'll be responsible for answering inquiries and resolving customer problems in a mutually beneficial manner, and providing exceptional customer service to our government and corporate clients.
* **Communicating with customers over the phone**: You'll be responsible for communicating with customers over the phone, researching passenger complaints, and advising of cancelled or delayed flights.
* **Communicating new rules, policies, and procedures**: You'll be responsible for communicating new rules, policies, and procedures to our customers, and ensuring that they are aware of any changes that may affect their travel plans.
**What You'll Need for Success**
To be successful in this role, you'll need:
* **A bachelor's degree in a relevant field or equivalent experience/training**: You'll need a degree in a field such as business, communications, or a related field, or equivalent experience and training.
* **Excellent leadership, organizational, and customer contact skills**: You'll need to be able to demonstrate excellent leadership, organizational, and customer contact skills, and be able to work effectively in a team environment.
* **Knowledge of Native SABRE**: You'll need to have knowledge of Native SABRE, and be able to use it to prepare itineraries, compute fares, and issue refunds and tickets.
* **Ability to be resourceful and creative at immediate problem resolution**: You'll need to be able to think on your feet and come up with creative solutions to problems, and be able to work effectively in a fast-paced environment.
* **Ability to demonstrate high levels of initiative, exercise good judgment, and be dependable**: You'll need to be able to demonstrate high levels of initiative, exercise good judgment, and be dependable, and be able to work effectively in a team environment.
**What You'll Get**
As a valued member of our arenaflex family, you'll have access to a range of benefits and perks that will help you grow your career and improve your work-life balance. Here are just a few of the benefits you'll receive:
* **Travel Perks**: You'll have access to travel perks that will take you to 365 destinations on more than 6,800 daily flights across our global network.
* **Health Benefits**: You'll have access to health benefits that will help you stay well, including virtual doctor visits, flexible spending accounts, and more.
* **Wellness Programs**: You'll have access to wellness programs that will help you stay healthy and balanced, including fitness classes, nutrition counseling, and more.
* **401(k) Program**: You'll have access to a 401(k) program that will help you save for your future, and employer contributions to your 401(k) program are available after one year.
**Inclusion and Diversity at arenaflex**
At arenaflex, we're committed to creating a workplace that's inclusive and diverse, and where everyone feels valued and respected. We believe that our diversity is our strength, and we're dedicated to building a team that reflects the diversity of our customers and the communities we serve.
**Conclusion**
If you're looking for a challenging and rewarding career that will allow you to grow your expertise and make a meaningful impact in the world, then we encourage you to apply for this role. As a Customer Service Specialist in Government and Corporate Affairs, you'll have the opportunity to work with a talented team of professionals, travel the world, and make a positive impact in the lives of our customers.
Don't miss out on this opportunity to join the arenaflex family and start your journey to a rewarding and fulfilling career. Apply now and take the first step towards a brighter future.
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