**Join arenaflex, a fast-growing e-commerce company specializing in dietary supplements and wellness products, as we continue to revolutionize the industry with innovative products and exceptional customer experiences.**
Are you a people person with a passion for helping others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service & Sales Representative to join our remote team, where you'll play a critical role in delivering exceptional customer experiences and driving business growth.
**About arenaflex**
arenaflex is a rapidly expanding e-commerce company dedicated to providing high-quality dietary supplements and wellness products to customers worldwide. Our mission is to empower individuals to take control of their health and well-being through education, innovation, and exceptional customer service. With a strong focus on customer satisfaction, we're committed to building long-lasting relationships with our customers and partners.
**The Role**
As a Customer Service & Sales Representative at arenaflex, you'll be the friendly and knowledgeable voice behind our brand, helping customers with their questions, resolving concerns, and providing thoughtful product recommendations. You'll manage inbound and outbound communication across email, phone, and live chat, while also proactively reaching out to past customers to re-engage and drive repeat business. Upselling products and promoting our subscription program will be part of your day-to-day efforts.
**Key Responsibilities:**
* Respond promptly and professionally to customer inquiries via phone, email, and live chat
* Make outbound calls to re-engage past customers, offer promotions, and drive conversions
* Assist with product recommendations and upsell/cross-sell opportunities
* Maintain accurate records of customer interactions and follow-ups
* Help to continuously develop and expand processes to streamline support workflows
* Represent our brands with empathy, knowledge, and a customer-first mindset
**Schedule & Compensation:**
* Schedule: Monday to Friday, between 10:00 AM – 4:00 PM Eastern Time
* Occasional Saturday availability is a plus (but not required)
* Hours: 25–35 hours per week
* Pay: $14–$16 per hour, depending on experience
* Location: Remote (must have a quiet and professional work environment)
**Preferred Qualifications:**
* 2-Year Associate’s Degree or 4-Year College Degree
* Minimum 3 years of customer service experience in phone and email support
* At least 1 year in a customer-facing role (chat support preferred)
* Experience with sales or upselling is a major plus
* US-based native English speaker with strong written and verbal communication skills
* Ability to multitask and adapt quickly in a fast-paced, remote work environment
* A quiet, professional home office setup with reliable internet
* Proficient with email platforms, CRM systems, and online chat tools
* Must be punctual, detail-oriented, and eager to learn
* A positive, team-oriented attitude with a willingness to go the extra mile
**What We Offer:**
* Bonus opportunities based on performance
* Flexible, remote work environment
* Growth potential within a growing e-commerce company
* A tight-knit, supportive team culture
* Opportunities for professional development and growth
* A comprehensive benefits package, including medical, dental, and vision insurance
* A 401(k) retirement plan with company match
* Paid time off and holidays
* A fun and dynamic work environment with regular team-building activities
**Why Join arenaflex?**
* Be part of a rapidly growing e-commerce company that's revolutionizing the industry
* Work with a talented and dedicated team that's passionate about delivering exceptional customer experiences
* Enjoy a flexible, remote work environment that offers the perfect balance of work and personal life
* Develop your skills and expertise in a fast-paced, dynamic environment
* Take advantage of growth opportunities and career advancement within a growing company
* Enjoy a comprehensive benefits package and competitive compensation
**How to Apply:**
If you're passionate about helping people, enjoy building relationships with customers, and want to be a key part of a growing team, we want to hear from you! Please submit your resume and a brief cover letter highlighting your relevant experience and why you're a great fit for this role.
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