At arenaflex, we're a family-owned, third-generation industrial supply company that has been serving our clients since 1976. Our commitment to exceptional customer service and satisfaction has been the driving force behind our success, and we're now seeking an additional and exceptional Customer Service/Sales Representative to join our team!
**About arenaflex**
arenaflex is a leading industrial supply company that specializes in providing top-notch products and services to our clients across various industries. Our team is dedicated to delivering exceptional customer experiences, and we're passionate about building long-lasting relationships with our clients. As a Customer Service/Sales Representative at arenaflex, you'll play a vital role in ensuring customer satisfaction and maintaining a positive relationship with our clients.
**Job Description**
As a Customer Service/Sales Representative at arenaflex, you'll be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to ensure customer satisfaction and maintain a positive relationship with our clients. To be successful in this role, you'll need to be highly organized and detail-oriented, an excellent time manager, and be able to handle high-volume calls and emails in a consistently friendly and efficient manner.
**Main Job Duties:**
* Manage and assign emails to ensure timely responses to customer inquiries
* Process invoices from suppliers and deliver customer invoices in a timely manner
* Receive payments from customers and run credit card transactions with accuracy and efficiency
* Enter tracking numbers into arenaflex's ERP and eCommerce websites to ensure seamless order tracking
* Manage high-volume phone calls from customers and vendors, providing verbal and email quotes as needed
* Communicate with vendors to confirm price and availability of products
* Process orders with vendors and confirm order acknowledgments to ensure timely delivery
* Keep track of backorders and follow up with vendors and customers with ship dates to ensure timely delivery
* Prepare and reconcile monthly payments to vendors to ensure accurate financial records
* Keep track of past-due invoices and follow up with customers to ensure timely payment
**Skills and Qualifications:**
* Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers and vendors
* Highly detail-oriented and organized, with the ability to manage multiple tasks and deadlines
* Proactive work ethic and communication skills, with the ability to work independently and as part of a team
* Friendly and patient demeanor in a fast-paced environment, with the ability to handle high-volume calls and emails
* Proficient in Microsoft Office, with experience in eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a bonus
* Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines
**Requirements:**
* E-commerce/Support & Sales experience: 3 years (Required)
* A reliable and fast internet connection is required for this position
**Benefits and Perks:**
* Competitive salary: $22 - $24 per hour
* Two weeks of paid time off, plus all major holidays
* One-hour paid lunch
* Annual raises and bonuses
* Comprehensive health insurance
* 401(k) matching
* Paid time off
* Parental leave
* Work from home option
* Equipment provided
**Career Growth Opportunities and Learning Benefits:**
As a Customer Service/Sales Representative at arenaflex, you'll have the opportunity to learn and grow with our company. We offer comprehensive training and development programs to help you succeed in your role and advance your career. Our team is passionate about building long-lasting relationships with our clients, and we're committed to providing exceptional customer experiences.
**Work Environment and Company Culture:**
arenaflex is a family-owned company that values its employees and clients. Our team is dedicated to delivering exceptional customer experiences, and we're passionate about building long-lasting relationships with our clients. Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We're committed to providing a safe and inclusive work environment for all employees.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws.
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