At arenaflex, we're passionate about fueling the joy of creativity in our customers. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada, and online at arenaflex.com and arenaflex.ca. Our purpose is to inspire and empower our customers to unleash their creativity, and we're looking for talented individuals to join our team as Customer Service Retail Service Team Members.
**Job Summary:**
We're seeking experienced Customer Service Retail Service Team Members to join our team in our SAN ANGELO, TX store. As a Customer Service Retail Service Team Member, you will be the face of arenaflex, providing exceptional customer service, helping customers shop our store, and finding what they're looking for. You will also be responsible for ensuring all customers receive a fast and friendly checkout experience, engaging customers on the benefits of our Rewards program and Private Label Credit Cards, and completing enrollments. If you're passionate about delivering outstanding customer service and have a creative flair, we want to hear from you!
**Key Responsibilities:**
* Help customers shop, locate products, and provide them with solutions
* Provide a fast and friendly checkout experience; execute cash handling to standards
* Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
* Educate customers on the Voice of Customer (VOC) survey
* Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
* Participate in the truck unload, stocking, and planogram (POGs) processes
* Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
* Perform Store In Stock Optimization (SISO) and AD set duties as assigned
* Support shrink and safety programs
* Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
* Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
* Cross-trained in Custom Framing selling and production
**Preferred Qualifications:**
* Retail and/or customer service experience preferred
* Ability to work in a fast-paced environment and adapt to changing situations
* Excellent communication and interpersonal skills
* Ability to lift heavy boxes and access high shelves by ladder or similar equipment
* Ability to remain standing for long periods of time and move throughout the store
* Regular bending, lifting, carrying, reaching, and stretching
**Work Environment:**
* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings
**Benefits:**
* Health insurance (medical, dental, and vision)
* Paid time off
* Tuition assistance
* Generous employee discounts
* And much more!
**Why Join arenaflex?**
* We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members.
* We're committed to the full inclusion of all qualified individuals and provide reasonable accommodations for people with disabilities.
* We're passionate about fueling the joy of creativity in our customers and want to inspire and empower you to unleash your creativity too!
**How to Apply:**
If you're passionate about delivering outstanding customer service and have a creative flair, we want to hear from you! Apply now by clicking the link below:
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**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate, and be better together.
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