At arenaflex, we are a people-centered organization that thrives on creating opportunities for others to shine and grow. As a key player in the logistics and supply chain industry, we are dedicated to delivering exceptional results and exceeding our customers' expectations. We are now seeking an experienced Customer Service Representative/Warehouse Associate to join our growing team and contribute to our mission of creating opportunities for others to shine and grow.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that is driven by a simple purpose: to create opportunities for others to shine and grow. We are logisticians, strategic suppliers, supply chain engineers, and trusted friends who are passionate about delivering results and exceeding our customers' expectations. Our core values of Dedicate Your Service, Do Right, Challenge Yourself, and Continually Improve guide everything we do, and we are committed to creating a work environment that is inclusive, supportive, and empowering.
**Job Summary**
As a Customer Service Representative/Warehouse Associate, you will play a critical role in ensuring the smooth operation of our logistics and supply chain operations. You will be responsible for processing inbound and outbound paperwork, invoicing customers, resolving customer queries, and serving as a liaison between warehouse personnel and customers. You will also be expected to apply professional, polite telephone communication skills and provide extraordinary customer service in a courteous, efficient, and professional manner.
**Responsibilities**
* Accurately process inbound and outbound paperwork in a timely manner, including confirming the accuracy of data entry, reconciling the system, output to the customer's documents, and ensuring that all special requests are appropriately addressed and followed through.
* Timely and accurately invoice customers for receiving, outbound processing, month-end billing, and all special requests and services.
* Make sure that all customers' queries are well investigated and resolved and escalate queries if appropriate to manager.
* Serve as liaison between warehouse personnel and customer. Resolve problems as they occur and ensure that accurate and complete information is conveyed to all.
* Write and complete accurate business correspondence to customers and team.
* Apply professional, polite telephone communication skills.
* Apply extraordinary customer service in a courteous, efficient, and professional manner.
* Assist in improving and monitoring procedures and processes to ensure cost-effectiveness in providing the most efficient service.
* Adhere to established guidelines and rules of the organization outlined in the employee manual.
* Assist in performing physical inventories and second counts.
**Available Shifts**
We offer a range of shifts to accommodate different schedules and preferences. Our available shifts are:
* Sunday-Wednesday 7:30am-7:30pm
* Wednesday-Saturday 7:30am-7:30pm
* Wednesday-Saturday 7:30pm-7:30am
* Monday-Friday 7:30am-4:00pm
**Who We Are Looking For**
We are seeking an experienced Customer Service Representative/Warehouse Associate who possesses:
* A high school diploma or equivalent. Prefer Associates or BA in Management
* Experience in an office or warehouse environment with experience in customer service and scheduling.
* Must be proficient with computers.
**Work Environment**
This job operates in an office and warehouse environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
**Physical Demands**
While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.
**Benefits**
As a valued member of our team, you will enjoy a range of benefits, including:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Referral program
* Vision insurance
**Schedule**
Our schedule is designed to accommodate different needs and preferences. Our available shifts include:
* 12 hour shift
* Day shift
* Every weekend
* Monday to Friday
* Night shift
* Rotating weekends
* Weekends as needed
**Work Location**
This position is based in person at our arenaflex location.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below.
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**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering.
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