At arenaflex, we're dedicated to creating comfort through indoor heating and air conditioning. Our commitment to exceptional service has helped us grow from a small family-owned service business to a leading residential and commercial HVAC and Plumbing contractor in Northern Virginia. We're now seeking a skilled and customer-focused Customer Service Representative/Dispatcher to join our team.
**About arenaflex**
arenaflex has been a trusted name in the industry since 1979, and our values of integrity, quality, and customer satisfaction have guided our growth and success. We're proud of our reputation for delivering top-notch service and solutions to our customers, and we're committed to maintaining a positive and supportive work environment for our team members.
**Job Role**
As a Customer Service Representative/Dispatcher at arenaflex, you'll play a critical role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:
* Maintaining our customer database with accurate and up-to-date information
* Making daily outbound phone calls to customers and technicians
* Routing technicians based on location to ensure efficient and timely service
* Maintaining a positive team atmosphere with all members of the dispatch team
* Collaborating with the dispatch team to resolve customer issues and concerns
**Schedule**
Our Customer Service Representative/Dispatcher will work a flexible schedule that includes:
* Wednesday: In-office work at our Chantilly office from 8:00 AM to 5:00 PM (with a one-hour lunch break)
* Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) (not on Wednesday)
**Qualifications**
To be successful in this role, you'll need:
* Previous call center experience (at least 1 year)
* The ability to type at a speed of approximately 70 words per minute
* Excellent communication and problem-solving skills
* The ability to work independently as well as within a team
* Familiarity with main cities and locations in Northern Virginia
* Accurate documentation skills, with the ability to enter information into our customer database (Service Titan)
**Remote Work Requirements**
To ensure your success in a remote work environment, you'll need to provide:
* High-speed internet access
* A quiet workspace with minimal background noise
**arenaflex Benefits and Culture**
We're committed to providing a comprehensive benefits package and a positive work environment that supports your growth and well-being. As a Customer Service Representative/Dispatcher at arenaflex, you'll enjoy:
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with company match
* 7 paid holidays per year
* Paid vacation and personal days
* Opportunities for continued education and professional development
**Why Join arenaflex?**
At arenaflex, we're passionate about delivering exceptional service and solutions to our customers. We're committed to creating a positive and supportive work environment that encourages growth, learning, and collaboration. If you're a customer-focused individual with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity.
**How to Apply**
If you're ready to join a dynamic and customer-focused team, please submit your application through our website. We can't wait to hear from you!
Essential Skills and Competencies
* Excellent communication and problem-solving skills
* Ability to work independently as well as within a team
* Accurate documentation skills, with the ability to enter information into our customer database (Service Titan)
* Familiarity with main cities and locations in Northern Virginia
* Ability to type at a speed of approximately 70 words per minute
Preferred Qualifications
* Previous experience in a call center or customer service environment
* Knowledge of HVAC and plumbing industry
* Experience with customer relationship management (CRM) software
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment with multiple priorities
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to supporting your growth and development. As a Customer Service Representative/Dispatcher, you'll have opportunities to:
* Develop your skills and knowledge in customer service, communication, and problem-solving
* Collaborate with a dynamic and customer-focused team
* Participate in ongoing training and education programs
* Take on new challenges and responsibilities as you grow in your role
Work Environment and Company Culture
Our office is a dynamic and supportive environment that encourages collaboration, creativity, and growth. As a Customer Service Representative/Dispatcher, you'll enjoy:
* A flexible schedule that includes remote work options
* A comprehensive benefits package that includes medical, dental, vision, and life insurance
* Opportunities for continued education and professional development
* A positive and supportive work environment that encourages growth and collaboration
Compensation, Perks, and Benefits
As a Customer Service Representative/Dispatcher at arenaflex, you'll enjoy a competitive salary and benefits package that includes:
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with company match
* 7 paid holidays per year
* Paid vacation and personal days
* Opportunities for continued education and professional development
Conclusion
If you're a customer-focused individual with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative/Dispatcher at arenaflex, you'll have the chance to develop your skills and knowledge, collaborate with a dynamic team, and make a real difference in the lives of our customers. Don't miss out on this opportunity to join a company that's committed to creating comfort and delivering exceptional service. Apply today!
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