At arenaflex, we're on a mission to revolutionize the way businesses connect with their customers and streamline their operations. As a leading provider of staffing, IT, and workforce solutions, we're committed to delivering exceptional results that help our clients achieve their goals. We're now seeking an experienced Customer Service Representative/Data Entry Specialist to join our team and contribute to our success.
**Job Summary:**
We're looking for a highly skilled and motivated Customer Service Representative/Data Entry Specialist to provide exceptional customer service and support to our clients. As a key member of our team, you'll be responsible for handling inbound and outbound calls, resolving customer issues, and entering data accurately and efficiently. If you're a team player with excellent communication skills and a passion for delivering outstanding results, we want to hear from you!
**About arenaflex:**
arenaflex is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., we've been formed through the merger of DISYS and Signature Consultants. Our platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
**Our Brands:**
arenaflex's brands include arenaflex DISYS, arenaflex Signature Consultants, arenaflex Government Solutions, arenaflex Talent Development, and arenaflex IT Solutions. Visit our website at https://arenaflex.com/ to learn more about our company and the opportunities we offer.
**Our Commitment to Diversity and Inclusion:**
arenaflex is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all our employees.
**Job Type:**
This is a contract position with a duration of 6 months, from April 2025 to September 2025.
**Pay and Benefits:**
* Hourly pay rate: $17.00 - $18.00 per hour
* Schedule: Monday to Friday
* Work location: Remote
* We offer a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.
**Responsibilities:**
As a Customer Service Representative/Data Entry Specialist, you'll be responsible for:
* Handling inbound and outbound calls to resolve customer issues and provide exceptional customer service
* Entering data accurately and efficiently using AS400, Outlook, Salesforce, AIMS, MySC, and Excel
* Coordinating with Program Coordinators to ensure timely completion of operational tasks
* Communicating effectively with clients and internal stakeholders to resolve issues and provide updates
* Maintaining accurate and up-to-date records and reports
* Providing support for various client and internal reports
* Ensuring compliance with company policies and procedures
**Preferred Skills:**
* AS400 experience
* Transportation logistics experience
* Call centre experience
* Coordinator experience
* Brokerage, automotive dispatch, or Auto auction experience
* Experience with AS400, Outlook, Salesforce, AIMS, MySC, and Excel
* Comfortable with inbound and outbound calls
* Customer Service experience
* Supply Chain experience
* Logistic experience
* Data Entry experience
**Essential Qualifications:**
* High school diploma or equivalent required
* 2+ years of experience in customer service, data entry, or a related field
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
**Preferred Qualifications:**
* Bachelor's degree in a related field
* 3+ years of experience in customer service, data entry, or a related field
* Experience with AS400, Outlook, Salesforce, AIMS, MySC, and Excel
* Certification in customer service or a related field
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team
* Strong time management and organizational skills
**Career Growth Opportunities:**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
* On-the-job training and mentorship
* Professional development workshops and conferences
* Opportunities for advancement and career growth
* A comprehensive benefits package, including health insurance, paid time off, and retirement savings plan
**Work Environment and Company Culture:**
arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all our employees. Our company culture is built on the following values:
* Customer satisfaction: We're committed to delivering exceptional results that meet and exceed our clients' expectations.
* Innovation: We're always looking for new and better ways to do things and are committed to innovation and continuous improvement.
* Collaboration: We believe that teamwork and collaboration are essential to achieving our goals and are committed to building strong relationships with our employees, clients, and partners.
* Diversity and inclusion: We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all our employees.
**How to Apply:**
If you're a motivated and experienced Customer Service Representative/Data Entry Specialist looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Apply Now:**
Apply Job!
Apply for this job