At arenaflex, we're not just about transportation – we're about people. We believe that everyone deserves personalized attention and exceptional care, which is why we're dedicated to providing innovative solutions that remove community barriers and transform the way we live. Our company culture is built on collaboration, growth, and a passion for making a difference. If you're driven, passionate, and ready to join a team that's shaping the future of our industry, then we invite you to join us as a Customer Service Representative.
**What will your job look like?**
As a Customer Service Representative at arenaflex, you'll be the frontline representative and image of our company. You'll handle a variety of tasks that will increase in complexity as your skills progress, but will primarily consist of handling inbound calls from Members, Clients, and Facilities. Your work will have a direct impact on the communities we serve, and you'll play a crucial role in providing top-quality customer service experiences to a diverse customer population.
**Key Responsibilities:**
* Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels
* Provide top-quality customer service experience to a diverse customer population
* Schedule trips in the most cost-effective manner
* Meet job-specific key performance indicators and goals
* Respond to all inquiries in a timely and professional manner
* Recognize, handle, and refer to situations of an emergent nature
* Respond to and document customer complaints
* Provide support on special projects as needed
**What you'll need:**
* Experience, Education & Certifications:
+ Must reside in the State of Indiana
+ Must be 18 years of age or older
+ High School Diploma or GED
+ 1 year of Call Center experience
+ 6 months Customer Service experience
+ High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps)
+ A quiet space within the home free of distractions to take in-coming calls
* Skills:
+ Basic typing/computer experience with excellent navigational skills
* Even better if you have...
+ Ability to acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures, and arenaflex's Transportation Provider Network
+ Ability to adhere to all established arenaflex and Employee Handbook guidelines
+ Knowledge of Microsoft Outlook, Word, and Excel
+ Strong and effective communication skills
+ Ability to maintain a high level of confidentiality
+ Ability to multi-task accurately
+ Demonstrate effective problem-solving skills
+ Maintain a positive & professional attitude
**What's in it for you:**
* Pay on Demand
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Casual Dress Environment
* Tuition Reimbursement
* arenaflex Perks Discount Program
* Leadership Mentoring Opportunities
**Salary and Benefits:**
* Salary: $16.00 per hour
* Benefits: Competitive pay, comprehensive health and life insurance plans, dental and vision plans, 401(k) with a company match, paid time off and holiday pay, maternity/paternity leave, and more.
**Why join arenaflex?**
At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe that everyone deserves the opportunity to grow and develop their skills, which is why we offer a range of training and development programs to help you succeed. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.
**How to apply:**
If you're passionate about customer service and want to join a team that's shaping the future of our industry, then we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below.
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**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer. We consider qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you're in need of accommodations, please contact our People & Culture team.
**Join the arenaflex team today and start making a difference in the lives of our customers!**
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