At arenaflex, we're dedicated to delivering exceptional health care experiences that make a meaningful difference in people's lives. As a Customer Service Representative with our Pharmacy Benefit Manager business, you'll play a vital role in helping our millions of plan members navigate their pharmacy benefit plans and make informed decisions about their health care. If you're passionate about delivering heart-driven service, have a strong customer service background, and are looking for a flexible work schedule, we encourage you to consider this exciting opportunity.
**About arenaflex**
arenaflex is a Fortune 4 company that's committed to transforming the health care landscape through innovative solutions and a customer-centric approach. Our Heart At Work Behaviors support our purpose of delivering enhanced human-centric health care for a rapidly changing world. We're proud to be a leader in the health care industry, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Customer Service Representative with arenaflex, you'll be responsible for assisting plan members with their pharmacy benefit plans, including answering questions about prescription insurance, medication coverage, and mail order prescriptions. You'll have the opportunity to learn more about health care, expand your skills and knowledge, and open doors to additional opportunities within arenaflex. We offer a comprehensive training program, flexible scheduling options, and a supportive work environment that's designed to help you succeed.
**Key Responsibilities**
* Assist plan members with their pharmacy benefit plans, including answering questions about prescription insurance, medication coverage, and mail order prescriptions
* Provide solutions to help simplify plan members' health care experiences
* Learn about health care and expand your skills and knowledge
* Participate in on-site training and self-paced modules to ensure success on the team
* Interact with trainers, leadership, and colleagues to build relationships and learn from others
* Maintain a secure workspace free from distractions and adhere to HIPAA and governmental compliance requirements
**Essential Qualifications**
* 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience
* Computer proficiency in Windows-based applications
* High School Diploma or equivalent
**Preferred Qualifications**
* Associates degree or equivalent experience
* Ability to problem solve in a positive, productive manner
* Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
* Reliability and compliance with scheduling standards
* Ability to exhibit patience and empathy and express assurance and confidence
* Strong customer service skills, including courteous telephone etiquette and professionalism
* Strong oral, interpersonal, and communication skills
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong customer service skills, including courteous telephone etiquette and professionalism
* Ability to learn and adapt quickly to new systems and processes
**Career Growth Opportunities and Learning Benefits**
* Opportunities to grow in and outside of our business unit with advancement from a REP I to a REP II and III
* Career Mapping guide to help you progress in your career
* Comprehensive training program to ensure your success on the team
* Opportunities to learn about health care and expand your skills and knowledge
* Supportive work environment that's designed to help you succeed
**Work Environment and Company Culture**
* Flexible scheduling options to balance priorities in and outside of work
* Supportive work environment that's designed to help you succeed
* Opportunities to learn and grow with arenaflex
* Collaborative and inclusive culture that values diversity and inclusion
* Recognition and rewards for outstanding performance and contributions
**Compensation, Perks, and Benefits**
* Competitive pay range of $17.00 - $27.90 per hour
* Comprehensive benefits package, including medical, dental, and vision benefits
* 401(k) retirement savings plan and Employee Stock Purchase Plan
* Fully-paid term life insurance plan and short-term and long-term disability benefits
* Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
* Number of paid holidays, sick time, and other time off provided consistent with relevant state law and arenaflex policies
**How to Apply**
If you're passionate about delivering heart-driven service and have a strong customer service background, we encourage you to apply for this exciting opportunity. Our application process is simple and straightforward:
1. Apply online
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
Don't miss this opportunity to join our team and make a meaningful difference in people's lives. Apply today!
Apply for this job