**Job Title:** Experienced Customer Service Representative – Work From Home Opportunity with arenaflex
**Job Description:**
About arenaflex
At arenaflex, we're dedicated to delivering enhanced human-centric health care for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we're committed to making health care more personal, convenient, and affordable. With a strong brand and a clear purpose, we're transforming our culture and accelerating our ability to innovate and deliver solutions that make a real difference in people's lives.
Our Mission
Our mission is to empower our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. We believe that how we deliver our services is just as important as what we deliver, and we're committed to delivering heart-driven service to our millions of plan members.
About the Role
We're seeking an experienced Customer Service Representative to join our team at arenaflex. As a Customer Service Representative, you'll be assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You'll have the opportunity to learn more about health care, expand your own experiences, and open doors to additional opportunities within arenaflex.
Key Responsibilities
* Assist members with their pharmacy benefit plans, including answering questions regarding prescription insurance, medication coverage, and mail order prescriptions
* Take inbound calls and provide heart-driven service to our members
* Offer solutions to help simplify their health care experience
* Learn more about health care and expand your own experiences
* Participate in comprehensive training program to ensure success on the team
* Work from home with flexibility to balance priorities in and outside of work
Requirements
* 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
* Computer proficiency in Windows-based applications
* High School Diploma
* Ability to problem solve in a positive, productive manner
* Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
* Reliability and compliance with scheduling standards
* Ability to exhibit patience and empathy and express assurance and confidence
* Strong customer service skills, including courteous telephone etiquette and professionalism
* Strong oral, interpersonal, and communication skills
Preferred Qualifications
* Associates degree or equivalent experience
* Ability to work in a fast-paced environment
* Strong analytical and problem-solving skills
* Ability to work independently and as part of a team
* Experience working in a call center or customer service environment
Work Environment and Culture
* Work from home with flexibility to balance priorities in and outside of work
* Comprehensive training program to ensure success on the team
* Opportunities for advancement and career growth
* Collaborative and supportive team environment
* Arenaflex is an equal opportunity employer and welcomes diversity in the workplace
Compensation and Benefits
* The typical pay range for this role is: $17.00 - $27.90
* Comprehensive benefits package, including medical, dental, and vision benefits
* 401(k) retirement savings plan and Employee Stock Purchase Plan
* Fully-paid term life insurance plan and short-term and long-term disability benefits
* Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
* Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and arenaflex policies
How to Apply
If you're passionate about delivering heart-driven service and making a real difference in people's lives, we encourage you to apply for this exciting opportunity. Our application process is 2 simple steps:
1. Apply online
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
Don't miss out on this opportunity to join our team at arenaflex and make a real difference in people's lives. Apply now!
Apply for this job