At arenaflex, we're not just a healthcare company – we're a team of passionate individuals dedicated to delivering heart-driven service to our millions of plan members. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and that's why we're committed to creating a culture that's centered around empathy, compassion, and understanding.
As a Customer Service Representative at arenaflex, you'll play a vital role in helping our members navigate their pharmacy benefit plans. You'll take inbound calls, answer questions, and provide solutions to help simplify their healthcare experience. With our comprehensive training program, you'll have the opportunity to learn more about healthcare, expand your skills, and open doors to additional opportunities within arenaflex.
**About arenaflex**
arenaflex is a Fortune 4 company that's dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our Heart At Work Behaviors support our purpose, and we want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in a work-from-home opportunity. As a Customer Service Representative, you'll be responsible for:
* Assisting members with their pharmacy benefit plans
* Taking inbound calls and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions
* Providing solutions to help simplify our members' healthcare experience
* Learning more about healthcare and expanding your skills through our comprehensive training program
* Working from home with a flexible schedule that allows you to balance priorities in and outside of work
**Responsibilities**
* Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions
* Provide solutions to help simplify our members' healthcare experience
* Assist members with their pharmacy benefit plans
* Work from home with a flexible schedule that allows you to balance priorities in and outside of work
* Participate in our comprehensive training program to learn more about healthcare and expand your skills
* Meet HIPAA and governmental compliance requirements
* Maintain a secure workspace free from distractions and meet approved internet speed requirements
**Qualifications**
* 1 year of experience interacting with customers (call center, retail, customer service environment, hospitality industry, military experience)
* Computer proficiency in Windows-based applications
* High School Diploma or equivalent
* Associates degree or equivalent experience (preferred)
* Ability to problem solve in a positive, productive manner
* Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
* Reliability and compliance with scheduling standards
* Ability to exhibit patience and empathy and express assurance and confidence
* Strong customer service skills, including courteous telephone etiquette and professionalism
* Strong oral, interpersonal, and communication skills
**Benefits**
* Competitive pay range: $17.00 - $27.90
* Comprehensive training program to ensure your success on the team
* Flexible work schedule that allows you to balance priorities in and outside of work
* Opportunities for advancement from a REP I to a REP II and III
* Career Mapping guide to help you progress in your career
* Paid Time Off (PTO) or vacation pay
* Paid holidays throughout the calendar year
* Medical, dental, and vision benefits
* 401(k) retirement savings plan
* Employee Stock Purchase Plan
* Fully-paid term life insurance plan
* Short-term and long-term disability benefits
* Well-being programs
* Education assistance
* Free development courses
* CVS store discount
* Discount programs with participating partners
**How to Apply**
If you're passionate about delivering heart-driven service and want to join a team that's dedicated to making healthcare more personal, convenient, and affordable, apply now! Our application process is simple:
1. Apply online
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
Don't miss this opportunity to join arenaflex and start making a difference in the lives of our members. Apply now and take the first step towards a rewarding career in customer service!
Apply for this job