**Join arenaflex, a leading airline, and embark on a journey of growth, learning, and self-discovery.**
Are you ready to explore a world of possibilities, both in and out of the workplace? Do you want to develop your skills, become the best version of yourself, and have a great time while doing it? Look no further! arenaflex is seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a valued member of our team, you will have the opportunity to work from home, enjoy a competitive salary, and be part of a dynamic and inclusive work environment.
**Why you'll love this role**
As a Customer Service Representative, you will be the face of arenaflex, interacting with customers in a polite, professional, and friendly manner. You will be responsible for providing exceptional customer service, resolving issues, and ensuring that our customers have a seamless and enjoyable experience.
**Key Responsibilities**
* Issue, reissue, and refund traveler tickets
* Book, ticket, and confirm flight reservations
* Rebook travelers on oversold flights and during irregular operations
* Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat tasks, and issue updates
* Issue vouchers or coordinate with vendors for traveler hotel facilities, meals, and transportation; coordinate refueling and re-boarding
* Perform traveler loading, including ticket lift or ticket lift/confirmation
* Work door scanner and related tasks to include pre-boarding, observing/checking carry-on items and departure line models
* Work jetways/bridges for purposes of boarding and deplaning travelers
* Make boarding and flight door announcements
* Convey domestic/international flight records
* Perform traveler service flight close-out systems
* Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintain schedule of flight boarding process
* Perform customer service hands-on training
* Process and complete visa document exchanges at stands in the ticket counter area and activation stations
* Assist travelers with self-service kiosk registration and booth items handling at ticket counters
* Line up at ticket counter stands and ticket counters
* Clear/confirm international reports at booth in the ticket counter area and activation stations
* Accept and initiate travelers' self-labeled bags at activation stations
* Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Have regular and predictable attendance on site, including fulfilling any required overtime needs
* Answer and assist during security as well as emergency situations
* Provide connecting travelers with gate information
* Provide quality customer service in a professional manner and according to arenaflex's standards
* Adhere to company policies, procedures, and performance standards
* Complete task applicable stages of training
* Comply with applicable laws (e.g. DOT, FAA, TSA)
* Utilize various internal resources/systems including during customer interactions
* Wear uniform as required by company policy
* Reasonable accommodations may be made for qualified individuals with disabilities.
**Depending on your airport size, you may also be responsible for:**
* Performing Passenger Activity Control capabilities including air to ground communication along with Peak capabilities
* Help international travelers through customs/migration, including baggage reverify
* Convey tickets, international flight records, and customs/migration forms
**All you'll need for success**
* Least Capabilities
+ Education and Earlier Professional training
+ Bilingual language abilities expected in certain areas
+ Relevant valid driver's license as required by local authorities
+ Should meet FAA criminal history verifications to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
+ Should be able to obtain proper airport power or US Customs security identification, if relevant
+ Completion of a pre-employment drug screen, extensive background investigation, or fingerprinting to meet company and security requirements
+ Should be eligible to work in the U.S.
* Favored Capabilities
+ Education and Earlier Professional training
+ Working knowledge of Saber or other Traveler Service System
+ Past face-to-face Customer service experience
+ Working in a high-speed environment
**What you'll get**
* Enjoy a competitive salary of $35/hour
* Work from home with a flexible schedule
* Comprehensive benefits package, including medical, dental, vision, and prescription coverage
* Health programs to help you be your best self
* 401(k) program with employer contributions
* Additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more
* Opportunities for career growth and professional development
* Inclusive and diverse work environment
**Join arenaflex and become part of a dynamic team that values diversity, equity, and inclusion.**
At arenaflex, we believe that everyone deserves to be treated with respect and dignity. We are committed to creating a workplace that is inclusive, equitable, and welcoming to all. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, partners, networks, and investors, helping employees reach their full potential, and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest airline moving smoothly as we care for people on life's journey? Join arenaflex today and become part of a team that values you and your contributions.
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