**Join arenaflex, a Fortune 4 company, and bring your heart to work in our dynamic Customer Care team!**
Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex's Caremark Member Operations division as a Customer Service Representative. This is an exciting opportunity to work from home, balance your priorities, and grow your career in a supportive and inclusive environment.
**About arenaflex**
arenaflex is a leading healthcare company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. At arenaflex, we believe that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.
**Position Summary**
As a Customer Service Representative, you will play a vital role in assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You will have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients. With our comprehensive training program, you will upskill to assist with client and member inquiries as business needs arise. Through your skills and knowledge, you will offer solutions to help simplify our members' healthcare experience.
**Key Responsibilities:**
* Assist members with their pharmacy benefit plans, taking inbound calls and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions
* Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
* Receive training to upskill and assist with client and member inquiries as business needs arise
* Offer solutions to help simplify members' healthcare experience
* Work from home, balancing priorities and growing your career in a supportive and inclusive environment
**Essential Qualifications:**
* 1 year experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience)
* Computer proficiency in Windows-based applications
* High School Diploma or equivalent experience
**Preferred Qualifications:**
* Associates degree or equivalent experience
* Ability to problem solve in a positive, productive manner
* Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
* Reliability and compliance with scheduling standards
* Ability to exhibit patience and empathy and express assurance and confidence
* Strong customer service skills, including courteous telephone etiquette and professionalism
* Strong oral, interpersonal, and communication skills
* At least 6 months of healthcare experience
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong problem-solving and critical thinking skills
* Ability to adapt to changing situations and priorities
* Strong customer service skills, including courteous telephone etiquette and professionalism
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits:**
* Comprehensive training program to ensure your success on the team
* Opportunities for advancement from a REP I to a REP II and III
* Career Mapping guide to support your growth and development
* Opportunities to learn more about healthcare and expand your experiences
* Paths to progression through our Career Mapping guide
**Work Environment and Company Culture:**
* Work from home flexibility, balancing priorities and growing your career in a supportive and inclusive environment
* Dynamic and fast-paced work environment
* Collaborative and inclusive team culture
* Opportunities for growth and development
* Comprehensive benefits package, including medical, dental, vision insurance, and more
**Compensation, Perks, and Benefits:**
* Pay rates start at $17.50
* Comprehensive benefits package, including medical, dental, vision insurance, and more
* 401(k) retirement savings plan and Employee Stock Purchase Plan
* Fully-paid term life insurance plan and short-term and long-term disability benefits
* Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
* Number of paid holidays, sick time, and other time off provided consistent with relevant state law and Company policies
**How to Apply:**
* Apply online
* Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
**Join arenaflex today and bring your heart to work!**
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to join our dynamic team. Apply now and take the first step towards a rewarding career with arenaflex!
**Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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