At arenaflex, we're more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives. Our team is the power behind that promise, and we're seeking forward-thinking professionals like you to join us in delivering on it! As a member of Team arenaflex, you'll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community.
**Job Summary:**
We're looking for an experienced Customer Service Representative to join our team, working from home anywhere in the State of Nebraska or local Omaha metro area. As a key member of our customer-facing team, you'll be responsible for handling incoming phone calls and being the primary customer interface for inquiries. Our service representatives inform and educate, as well as serve as member advocates, building trust in our abilities and being the voice of the customer.
**Key Responsibilities:**
* Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail
* Researches customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues
* Elevates sensitive customer requests when necessary
* Complies with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment
* Responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance
* Accountable to remain current on knowledge of diverse products and proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability
**What We're Looking For:**
* High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred)
* An equivalent combination of education and experience may be substituted for this requirement
* Availability for training 9-12 weeks in length
* Basic medical/dental terminology and contract interpretation is a plus
**Why Join arenaflex?**
* Competitive salary: $39,520 annually + plus benefits package (Health Benefits effective 1st of the month following start date)
* Full-time (40 hours per week) position with a flexible work schedule
* Opportunity to work from home anywhere in the State of Nebraska or local Omaha metro area
* Comprehensive training program (9-12 weeks of live virtual training: 8:00am - 4:30pm (Central Time Zone) Monday to Friday)
* Collaborative and supportive work environment
* Opportunities for career growth and professional development
* A chance to make a meaningful impact in the lives of our members and the Nebraska community
**About arenaflex:**
arenaflex is a leading health insurance company in Nebraska, dedicated to supporting our customers and the Nebraska community at large. With over 80 years of experience behind us, we're committed to continuously innovating to drive health care forward while meeting the needs of our members and state. If you're passionate about helping people along their health journeys, we invite you to explore our career offerings.
**Work Environment and Company Culture:**
At arenaflex, we believe that diversity of experience, perspective, and background will lead to a better workplace for our employees and a better product for our customers and members. We're an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans. Our company culture is built on a foundation of trust, respect, and open communication. We're committed to creating a work environment that's inclusive, supportive, and empowering.
**Compensation, Perks, and Benefits:**
* Competitive salary: $39,520 annually + plus benefits package (Health Benefits effective 1st of the month following start date)
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and career growth
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of our members and the Nebraska community, we invite you to apply for this exciting opportunity. Please visit our website at NebraskaBlue.com/Careers to learn more about what makes arenaflex an exceptional place to work. We look forward to hearing from you!
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