Join arenaflex, a global leader in communications and technology, as a Customer Service Representative in a Work From Home (WFH) role. As a key member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
**About arenaflex**
arenaflex is a dynamic and innovative company that's constantly evolving to meet customer and competitive demands. We're committed to providing exceptional customer experiences, and we're looking for talented individuals like you to join our team. As a WFH Customer Service Representative, you'll be part of a collaborative and supportive environment that encourages growth, learning, and success.
**Key Responsibilities**
As a WFH Customer Service Representative, you'll be responsible for:
- Providing exceptional customer service through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
- Simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
- Engaging Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
- Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
- Troubleshooting and resolving various customer-impacting issues, such as voice and data, that span multiple networks and elements.
- Getting customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software & applications.
**What You Can Look Forward To**
- Paid training to complete from in-center and home, with additional resources to support you.
- Competitive compensation, with a starting salary range of $15.00 - $19.57 per hour, plus up to $1000 in commissions yearly if all sales goals are met.
- Amazing perks and benefits, including:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short-term and long-term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
**What We're Looking For**
- Call center or customer service experience.
- Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
- WFH Requirements:
- Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
- AT&T will provide all the equipment you'll need to get started (keyboard, monitor, computer, mobile device, etc.).
**Preferred Qualifications**
- At least one year of customer service experience.
- Call Center experience.
- Advanced Typing/keyboarding skills.
**Special Job Requirements**
- Specific job assignments may require day, evening, weekend, or holiday hours.
- Be available, accessible, and accountable to receive notifications related to unique scheduling needs (e.g., split shifts, unexpected volume spikes, disaster recovery, etc.) as determined by the Company.
- Be available, accessible, and accountable to participate in required security awareness training and testing (e.g., able to understand and validate knowledge of company requirements, compliance, and policies) as determined by the Company.
- Be available, accessible, and accountable to comply with organizational security and compliance standards and participate in required security monitoring and audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, home inspection of workspace, etc.) as determined by the Company.
- Be accountable to protect workstation configuration and prevent configuration changes or personalization while using all technology tools as determined by the Company.
- Follow WFH logistics guidelines (e.g., equipment receipt, equipment setup, travel considerations, workstation security processes, equipment return policies and processes, etc.) as determined by the Company.
- Be available, accessible, and accountable to follow technical support processes (e.g., setup, troubleshooting, escalations, communications, etc.) as determined by the Company.
- Be available, accessible, and accountable to participate in recurring management routines as determined by the Company.
**Physical Requirements**
- Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business.
**Basic Qualifications Tests**
- Applicants will be expected to pass any assessments or tests associated with the position.
**Training**
- Classroom and/or virtual training as dictated by needs of the business (e.g., in other areas within the broad duties of general customer care once competency has been demonstrated).
- On-the-job training
**Weekly Hours**
- 40 hours per week
**Time Type**
- Regular
**Location**
- Little Rock, Arkansas
**Equal Employment Opportunity**
It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.
Apply Job!
Apply for this job