At arenaflex, we're passionate about delivering exceptional customer experiences that make a lasting impression. As a Ticket/Gate Agent, you'll play a vital role in ensuring our customers have a smooth and enjoyable journey from start to finish. If you're a people person with a passion for delivering top-notch customer service, we want to hear from you!
**About arenaflex**
arenaflex is a world-class airline that's committed to connecting people and places around the globe. Our mission is to provide safe, reliable, and exceptional travel experiences that exceed our customers' expectations. With a strong focus on innovation, sustainability, and community engagement, we're always looking for talented individuals who share our values and are eager to join our team.
**Key Responsibilities**
As a Ticket/Gate Agent, you'll be the first point of contact for our customers, responsible for ensuring their journey is seamless and enjoyable. Your key responsibilities will include:
* Greeting customers, checking in their baggage, and assisting with ticketing and boarding processes
* Operating loading bridges, opening and closing aircraft doors, and securing the aircraft
* Escorting unaccompanied minors and disabled passengers throughout the airport
* Tagging and lifting baggage from scales to conveyor belts (up to 70 pounds)
* Making gate announcements and ensuring customers have accurate travel documentation
* Working collaboratively with colleagues to ensure efficient and safe airport operations
**Benefits and Perks**
At arenaflex, we believe in recognizing and rewarding our employees for their hard work and dedication. As a Ticket/Gate Agent, you'll enjoy a range of benefits and perks, including:
* Competitive salary and industry-leading profit-sharing program
* Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance
* 401(k) with generous company contributions up to 9%
* New hires are eligible for up to 2-weeks of vacation and 56 hours of paid personal time within a 12-month period
* LGA/JFK employees may be reimbursed up to $250/month for specific transportation expenses through the NYC Transit Reimbursement Program
* 10 paid holidays per calendar year
* Birthing parents are eligible for 12-weeks of paid maternity/parental leave
* Non-birthing parents are eligible for 2-weeks of paid parental leave
* Domestic and International space-available flight privileges for employees and eligible family members
* Career development programs to achieve your long-term career goals
* World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
* Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
* Recognition rewards and awards through the platform Unstoppable Together
* Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks
**What You Need to Succeed**
To be successful in this role, you'll need to possess the following minimum qualifications:
* Consistently prioritize safety and security of self, others, and personal data
* Embrace diverse people, thinking, and styles
* Possess a high school diploma, GED, or high school equivalency
* Be at least 18 years of age and have authorization to work in the United States
* Proficiency in English
* Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
* Possess basic digital literacy
* Pass a physical ability test (PAT)
* Pass a Customer Service Assessment
* Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal
**What Will Give You a Competitive Edge**
While not required, the following preferred qualifications will give you a competitive edge in this role:
* Previous customer service experience in a fast-paced environment
* Ability to work in a team environment and adapt to changing situations
* Strong problem-solving and conflict resolution skills
* Ability to lift up to 70 pounds and work in a physically demanding environment
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Ticket/Gate Agent, you'll have access to a range of training and development programs, including:
* On-the-job training and mentorship
* Customer service training and certification programs
* Leadership development programs to help you advance your career
* Opportunities to work in different roles and departments within the company
**Work Environment and Company Culture**
As a Ticket/Gate Agent, you'll work in a fast-paced and dynamic environment, interacting with customers and colleagues from diverse backgrounds. Our company culture is built on a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees feel valued and motivated to deliver exceptional results.
**How to Apply**
If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Ticket/Gate Agent and take the first step towards a rewarding and challenging career with arenaflex.
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**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees feel valued and motivated to deliver exceptional results.
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