**Join arenaflex, a leading telehealth company, in providing exceptional customer care to patients and families across the country. As a Clinical Support Services Agent, you will play a vital role in enhancing the patient experience, working in a dynamic and supportive environment that values growth and development.**
**About arenaflex**
arenaflex is a pioneering telehealth company dedicated to delivering high-quality patient care and support services. With a strong focus on customer care, we strive to make a meaningful difference in the lives of our patients and their families. Our team of dedicated professionals is passionate about providing compassionate and personalized support, and we are seeking like-minded individuals to join our mission.
**Job Summary**
As a Clinical Support Services Agent, you will be responsible for receiving and processing calls from patients and families, gathering information, and relaying it to clinicians. This rewarding role requires strong customer care skills, the ability to work in a fast-paced environment, and a commitment to providing exceptional support to those in need.
**Key Responsibilities**
- Receive and process calls from patients and families, gathering information and relaying it to clinicians
- Provide exceptional customer care, responding to caller inquiries and concerns in a professional and empathetic manner
- Work in a dynamic and fast-paced environment, navigating high call volumes and varying caller emotions
- Enhance customer care skills through training and support, making a significant difference in caller's lives
- Collaborate with clinicians to ensure accurate and timely information is shared
- Participate in ongoing training and development to stay up-to-date on industry best practices and arenaflex policies
**Essential Qualifications**
- 18 years of age
- Excellent verbal communication, interpersonal, and organizational skills
- Accurate keyboard and typing skills, meeting minimum requirements
- Proficient use of Microsoft Office and internet navigation
- Strong customer service skills, with the ability to speak with a smile in your voice
- Ability to work evening, weekend shifts, and holidays, paid at time ½
- Access to High Speed Internet on a personal network, not a shared network
- Personal, private, and patient-confidential workspace environment required
**Preferred Qualifications**
- Previous customer service experience, preferably in a healthcare setting
- Experience working in a fast-paced, dynamic environment
- Strong problem-solving and conflict resolution skills
- Ability to work independently and as part of a team
- Familiarity with telehealth or healthcare industry
**Skills and Competencies**
- Excellent communication and interpersonal skills
- Strong customer service skills, with the ability to empathize with callers
- Ability to work in a fast-paced, dynamic environment
- Accurate keyboard and typing skills
- Proficient use of Microsoft Office and internet navigation
- Strong problem-solving and conflict resolution skills
- Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
- Paid training and ongoing development opportunities to enhance customer care skills
- Opportunity to advance within the company, with a focus on promoting from within
- Collaborative and supportive work environment, with a focus on growth and development
- Access to industry-leading training and development programs
- Opportunities for professional growth and advancement
**Work Environment and Company Culture**
- Work-from-home (remote position) after a two-week orientation/training in our Gilbert training center
- Monday – Friday schedule, with flexibility to accommodate varying shifts
- Collaborative and supportive work environment, with a focus on growth and development
- Arenaflex values diversity, equity, and inclusion, and is committed to creating a workplace that is welcoming and inclusive for all employees
**Compensation, Perks, and Benefits**
- Starting pay $18.00, with opportunities to increase pay quickly
- Health/dental/vision/retirement plans offered to full-time Team members upon eligibility
- Paid time off, including holidays and vacation days
- Access to industry-leading training and development programs
- Opportunities for professional growth and advancement
**Conclusion**
If you are a customer-focused individual with a passion for providing exceptional support to those in need, we encourage you to apply for this exciting opportunity. As a Clinical Support Services Agent at arenaflex, you will have the chance to make a meaningful difference in the lives of our patients and families, while developing your skills and advancing your career. Join our team today and become a part of a dynamic and supportive environment that values growth and development.
Apply for this job