At arenaflex, a leading provider of health and accident insurance products, we're dedicated to delivering exceptional customer-centric service to our members and clients. As a Customer Service Representative on our team, you'll play a vital role in supporting student health products administered by arenaflex. If you're passionate about helping others, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex, a Berkshire Hathaway company, has been a trusted name in the health insurance industry since 1993. Founded as Consolidated Health Plans (CHP), we've grown to become one of the nation's leading providers of health and accident insurance products to the higher education market. Our commitment to quality service, uncompromising ethics, and customer-centric approach has earned us a reputation as a trusted partner in the industry.
**Job Summary**
As a Customer Service Representative, you'll be responsible for providing exceptional support to our members and clients, ensuring their needs are met, and exceeding their expectations. You'll work closely with our team to resolve inquiries, address concerns, and provide accurate information about our student health insurance products. If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we invite you to join our team.
**Key Responsibilities**
* Provide exceptional customer service to members and clients, responding to inquiries, and addressing concerns in a timely and professional manner
* Learn the basics of insurance and understand the student health insurance products serviced by arenaflex
* Navigate the LuminX claim system to resolve member inquiries and provide accurate information
* Meet and/or exceed productivity standards, ensuring calls are answered within queue standards and deadlines/turn-around times are met
* Demonstrate a sense of urgency, providing accurate responses to callers, and ensuring all voicemail messages are obtained and calls are returned within 24 hours
* Consistently maintain a positive and professional attitude, communicating issues and concerns to supervisors in a timely manner
* Respond to email inquiries in a timely and professional manner, providing accurate information and resolving member concerns
* Perform other duties as assigned or as situation dictates
**Essential Qualifications**
* A minimum of one year's work experience in customer service, preferably in a health insurance setting, medical billing office, coding with a healthcare provider, or related field
* Effective communication skills, with the ability to be patient, resilient, and stress-tolerant
* Customer-focused with a genuine interest in helping others, possessing a cooperative and team-oriented approach
* Mature, responsible, and dependable, with a focus on attention to detail and quality of service
* Above-average computer proficiency skills, with the ability to type and navigate various software systems
* Stable work history, with a proven track record of meeting productivity standards and deadlines
* Excellent phone etiquette skills, with the ability to multitask while maintaining integrity and quality of service
**Preferred Qualifications**
* Experience working in a health insurance setting, medical billing office, or coding with a healthcare provider
* Familiarity with LuminX claim system or similar software
* Certification in customer service or a related field
* Bilingual or multilingual skills
**Why arenaflex?**
At arenaflex, we foster a culture of growth that empowers our employees to deliver exceptional service and exceed expectations. Our team is dedicated to providing customer-centric support, continually looking for ways to improve product delivery and value. We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.
**Benefits and Compensation**
arenaflex offers a competitive compensation package, including:
* Competitive hourly rate, ranging from $22.00 to $25.00
* Comprehensive benefits package, including life, health, and dental insurance, vision, 401(k) retirement plan, short- and long-term disability coverage, flexible/dependent care spending account, tuition reimbursement, and business casual dress
* Opportunities for career growth and development, with a focus on employee empowerment and engagement
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment, with a focus on customer-centric service and team collaboration. Our company culture is built on a foundation of growth, empowerment, and engagement, with a commitment to delivering exceptional service and exceeding expectations.
**How to Apply**
If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our careers website at [arenaflexinsurance.com/about/careers](http://arenaflexinsurance.com/about/careers) to learn more about our open positions and apply online.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates, with a focus on creating a workplace that reflects the communities we serve.
**Contact Information**
For more information about this opportunity, please contact our HR department at [arenaflexinsurance.com/contact](http://arenaflexinsurance.com/contact).
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