At careerzynith, we're passionate about delivering exceptional customer experiences that leave a lasting impression. Our Great Big Canvas (GBC) and Canvas on Demand (COD) business creates custom wall art from digital images, and we're seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in providing outstanding support to our customers via email, live chat, and telephone.
**About careerzynith**
careerzynith is a dynamic and innovative company that's revolutionizing the way people experience art and design. Our team is comprised of talented individuals who share a passion for creativity, collaboration, and customer satisfaction. We're committed to fostering a culture of inclusivity, diversity, and growth, where every team member has the opportunity to thrive and reach their full potential.
**Key Responsibilities:**
As a Customer Service Representative at careerzynith, you'll be responsible for:
* Providing exceptional customer service via email, live chat, and telephone, responding to customer inquiries and resolving issues in a timely and professional manner
* Communicating with customers about the status of their orders, implementing requested changes, and working with the internal team to find solutions to one-off challenges
* Collaborating with the sales and marketing teams to provide cross-functional support and ensure seamless customer experiences
* Utilizing Zendesk and other tools to manage customer interactions and resolve issues efficiently
* Maintaining accurate records and updating customer information in our database
* Participating in ongoing training and development to stay up-to-date on careerzynith products and services
* Working in a fast-paced, high-demand environment and prioritizing tasks to meet customer needs
**Requirements:**
To be successful in this role, you'll need:
* A High School diploma or equivalent experience
* A College degree is preferred, but not required
* At least 3 years of Customer Service experience, including knowledge of customer service principles and best practices
* Proficiency in Microsoft 365 (Outlook, Microsoft Excel, Word, PowerPoint)
* Zendesk experience is a plus
* Excellent communication and interpersonal skills, with the ability to express yourself clearly and professionally in written and verbal form
* Acute attention to detail and accuracy, with the ability to multitask and prioritize tasks effectively
* Flexibility in a fast-paced environment, with the ability to work independently and as part of a team
* Problem-solving capabilities and a resolution-focused approach
* Knowledge of photography or digital art is a plus
* Technical or computer support or call center experience is preferred
* Strategic thinking and project management ability to lead large account integrations and product additions
* Proven ability to act independently, exercise judgment, and influence people to take appropriate actions
* Highly analytical and data-driven, with the ability to pull data from various sources, organize, interpret, and use that data to drive effective solutions in a timely manner
* Ability to effectively present information and respond to questions from customers or other departments
* Basic math skills, including the ability to add, subtract, multiply, and divide in all units of measure, calculate figures and amounts, and apply concepts of basic algebra
* Ability to interpret a variety of instructions furnished in written, oral, diagram, and schedule form
**Benefits:**
As a valued member of our team, you'll enjoy a range of benefits, including:
* Competitive compensation package
* Vacation days
* Sick days
* Paid holidays
* Paid floating holiday of your choice
* Paid maternity and paternity leave
* Medical, Dental, Vision
* 401K
* STD, LTD
* Optional Life insurance
* Opportunities for professional development and growth
**Why Join careerzynith?**
At careerzynith, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe that every team member has the potential to make a meaningful contribution, and we're committed to providing the tools, training, and resources you need to succeed. If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we'd love to hear from you!
**How to Apply:**
If you're ready to join a dynamic and innovative team that's changing the way people experience art and design, please submit your application through our website. We can't wait to hear from you!