Join arenaflex, a global leader in communications and technology, as a Customer Service Representative - Sales (Work From Home) and become the voice of our company. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers to help our customers stay connected to what matters most.
**About arenaflex**
arenaflex is a dynamic and innovative company that has been at the forefront of the communications and technology industry for decades. With a strong commitment to customer satisfaction, arenaflex has built a reputation for delivering exceptional service and support to our customers. As a Customer Service Representative - Sales (Work From Home), you'll be part of a team that is passionate about making a difference in the lives of our customers.
**How You'll Make an Impact**
As a Premier Service Consultant specializing in customer retention, you'll play a crucial role in sustaining the customer relationship as the last line of defense in preventing churn. You'll assist customers who request to downgrade or cancel services by leveraging solution-based retention strategies to address their needs while reintroducing the value and benefits of our products and services. Your goal will be to deliver personalized and timely solutions to effectively service customers and retain their business. Your consultative approach will help you meet monthly retention goals and foster customer loyalty while delivering an exceptional customer experience.
**What Your Day-to-Day Will Look Like**
* Instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right-fitting customers with the latest technology, services, and offers.
* Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
* Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
* Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
* When issues arise, step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
* Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
* Premier Service Consultants may be cross-trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of the business.
**What You Can Look Forward To**
* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant.
* Earn between $16.48 - $22.92/hour + uncapped commissions for sales goals. Not to mention all the other amazing rewards that working at arenaflex offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
**Joining Our Team Comes with Amazing Perks and Benefits**
* Medical/Dental/Vision coverage
* 401(k) plan
* Tuition reimbursement program
* Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
* Paid Parental Leave
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short-term and long-term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
**What We're Looking For**
* Call center or customer service experience.
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
**WFH Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities and Learning Benefits**
* Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
* If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
**Work Environment and Company Culture Highlights at arenaflex**
* arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion.
* We believe in creating a work environment that is inclusive, supportive, and empowering for all employees.
* Our company culture is built on the principles of integrity, trust, and respect.
**Compensation, Perks, and Benefits**
* arenaflex offers a competitive compensation package, including a base salary and uncapped commissions for sales goals.
* We also offer a range of benefits, including medical/dental/vision coverage, 401(k) plan, tuition reimbursement program, paid time off and holidays, paid parental leave, and more.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our work-from-home roles and to submit your application.
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**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering for all employees.
**Disclaimer**
arenaflex is not responsible for any errors or omissions in this job posting. We reserve the right to modify or withdraw this job posting at any time without notice.
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