As a global leader in communications and technology, arenaflex is revolutionizing the way people connect and interact with each other. We're seeking an experienced and passionate Customer Service Representative to join our team in Tulsa, Oklahoma. This hybrid role offers the perfect blend of in-center and remote work, allowing you to balance your work-life and make a meaningful impact on our customers' lives.
**About arenaflex**
arenaflex is a global leader in communications and technology, with a rich history of innovation and customer-centricity. Our mission is to empower people to live their best lives by providing cutting-edge technology, services, and solutions that make a real difference. We're committed to creating a workplace culture that values diversity, inclusion, and employee growth, where everyone has the opportunity to thrive and make a lasting impact.
**Your Role**
As a Customer Service Representative - Retention (Hybrid) at arenaflex, you'll be the voice of our brand, providing exceptional customer service and support to our existing and prospective customers. You'll be responsible for handling customer interactions, resolving issues, and driving satisfaction and loyalty. Your day-to-day will be fast-paced and dynamic, with opportunities to learn and grow with our team.
**Key Responsibilities**
* Handle customer interactions (calls, chats, emails) in a fast-paced environment
* Accurately resolve issues related to service, billing, payments, and collections
* Explain bills and product features clearly
* Troubleshoot basic problems and seek higher support if needed
* Build customer confidence and loyalty by resolving issues
* Support various customer inquiries, including technical issues
* Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime
* Participate in paid training and development programs to enhance your skills and knowledge
**What We're Looking For**
* Unwavering Customer Focus: You're passionate about delivering exceptional customer service and ensuring customer satisfaction.
* Strong Work Ethic: You're a team player who is committed to meeting and exceeding performance targets.
* Adaptability: You're flexible and able to adapt to changing situations and priorities.
* Problem-Solving Skills: You're able to analyze problems, identify solutions, and implement effective resolutions.
* Attention to Details: You're meticulous and detail-oriented, with a focus on accuracy and quality.
**Join Our Team**
As a Customer Service Representative - Retention (Hybrid) at arenaflex, you'll enjoy a range of benefits and perks, including:
* Competitive salary and commission structure
* Comprehensive training and development programs
* Flexible work arrangements, including remote work options
* Paid time off and holidays
* Medical, dental, and vision coverage
* 401(k) plan and employee assistance programs
* Extensive employee wellness programs
* Opportunities for career growth and advancement
**Work from Home (WFH) Requirements**
* You'll need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.).
* You'll need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Possibilities**
As a Customer Service Representative - Retention (Hybrid) at arenaflex, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. Your career possibilities are limitless, with opportunities to move into leadership roles, specialized teams, or even start your own business.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to providing a workplace culture that values diversity, inclusion, and employee growth. We welcome applications from qualified individuals from all backgrounds and perspectives.
**Apply Today!**
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of passionate and dedicated professionals who are shaping the future of communications and technology.
**Weekly Hours:** 40
**Time Type:** Regular
**Location:** Tulsa, Oklahoma
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