Are you ready to embark on a journey that combines the thrill of working in a dynamic environment with the flexibility of remote work? Look no further than arenaflex, where you'll have the opportunity to join our team of dedicated professionals who are passionate about delivering exceptional customer service. As a Customer Service Representative with arenaflex, you'll be the face of our company, interacting with customers in a considerate, professional, and courteous manner. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.
**Why you'll love this role**
As a Customer Service Representative with arenaflex, you'll have the opportunity to work in a fast-paced environment where no two days are ever the same. You'll be responsible for handling a wide range of customer inquiries, from booking flights and hotels to resolving issues with travel arrangements. Our team is dedicated to providing exceptional customer service, and we're looking for someone who shares our passion for delivering a world-class experience.
**Key responsibilities**
As a Customer Service Representative with arenaflex, your key responsibilities will include:
* Handling customer inquiries via phone, email, and chat
* Resolving customer complaints and issues in a timely and professional manner
* Booking flights, hotels, and other travel arrangements
* Issuing and reissuing travel documents, such as boarding passes and tickets
* Rebooking travelers on oversold flights and during irregular operations
* Performing traveler check-in and boarding tasks, including correcting oversold seat assignments and issuing upgrades
* Issuing vouchers and coordinating with vendors for traveler accommodations, meals, and transportation
* Performing traveler loading, including ticket lift and ticket lift/check
* Working entryway readers/scanners and related tasks, including pre-boarding, observing/checking carry-on items, and departure line models
* Working jetways/spans for boarding and deplaning travelers
* Making boarding and departure gate announcements
* Conveying domestic/international flight records
* Performing traveler service flight close-out methods
* Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintaining a schedule of flight loading process
* Performing customer service hands-on training
* Processing and completing credit card baggage transfers at stands in the ticket counter area and activation stations
* Helping travelers with self-service kiosk check-in and baggage handling at ticket counters
* Managing lines at ticket counter stands and ticket counters
* Clearing/confirming international records at booths in the ticket counter area and activation stations
* Accepting and activating travelers' self-labeled bags at activation stations
* Helping clients requiring special assistance or in-station; helping boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or potentially unaccompanied minors
* Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Having standard and predictable attendance on location, including fulfilling any obligatory overtime requirements
* Answering and assisting during security and emergency situations
* Providing interfacing traveler door information
* Providing quality customer service in a professional manner and according to American's policies.
**What you'll need for success**
To be successful in this role, you'll need:
* A bachelor's degree and previous professional training
* Bilingual language abilities in certain areas
* A valid driver's license as required by local authorities
* To satisfy FAA criminal background checks to meet requirements for unescorted access awards to airport security identification display areas (SIDA), if applicable
* To be able to obtain proper airport power and US Customs security identifications, if applicable
* Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements
* To be eligible to work in the U.S.
* Training and previous professional training
* Working knowledge of Saber or other Traveler Service Framework
* Past face-to-face customer service experience
**What you'll get**
As a Customer Service Representative with arenaflex, you'll enjoy a range of benefits, including:
* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, contingent upon the workgroup, manager contributions to your 401(k) program are available following one year.
* Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex team**
At arenaflex, we're committed to creating a workplace that's inclusive and diverse, where everyone can thrive. Our 20+ Representative Business Asset Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the biggest carrier in the world running smoothly as we care for people on life's journey? Join the arenaflex team today.
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