**Join the arenaflex family and embark on a journey of growth, flexibility, and fulfillment!**
Are you ready to explore a world of possibilities, both at work and during your downtime? Look no further than arenaflex, where you'll have the opportunity to develop your skills, become the best version of yourself, and make a real impact on the lives of our customers. As you embark on this exciting new chapter, you'll face challenges with ease, acquire new skills, and propel your career forward while having a blast. Come and enhance both your personal and professional life, and get ready to take off!
**Why you'll love this role**
As a Customer Service Representative at arenaflex, you'll collaborate with customers in a considerate, professional, friendly, and expert manner. You'll be the face of our company, providing top-notch service and ensuring that our customers have an exceptional experience.
**What you'll do**
Here are the key responsibilities of the job:
* Issue, reissue, and refund traveler tickets
* Book, ticket, and confirm flight reservations
* Rebook travelers on oversold flights and during irregular operations
* Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat tasks, and issue upgrades
* Issue vouchers as well as coordinate with project workers for traveler lodging facilities, meals, and transportation; coordinate refuel and refresh
* Perform traveler loading, including ticket lift and ticket lift/check
* Work entryway reader/scanner and related tasks to include pre-boarding, observing/checking carryon items and departure line models
* Work jetways/spans for purposes of boarding and deplaning travelers
* Make boarding and departure gate announcements
* Convey domestic/international flight records
* Perform traveler service flight close-out methods
* Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintain schedule of flight loading process
* Perform customer service hands-on training
* Process and complete credit card baggage exchanges at stands in the ticket counter area and activation stations
* Assist travelers with self-service kiosk check-in and baggage handling at ticket counters
* Manage lines at ticket counter stands and ticket counters
* Clear/confirm international records at booth in the ticket counter area and activation stations
* Accept and activate travelers' self-labeled bags at activation stations
* Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Have standard and predictable attendance on site, including fulfilling any required overtime needs
* Answer and assist during security and emergency situations
* Provide interfacing traveler door information
* Provide quality customer service in a professional manner and according to arenaflex's standards
* Adhere to company policies, procedures, and performance guidelines
* Complete task-related stages of training
* Comply with applicable laws (e.g. DOT, FAA, TSA)
* Utilize various internal resources/frameworks including during customer interactions
* Wear uniform as required by company policy
**Sensible accommodations may be made for qualifying individuals with disabilities.**
**Depending on your airport size, you may also perform the following:**
* Perform Traveler Activity Control capabilities including air to ground communication along with Peak capabilities
* Help international travelers through customs/migration, including baggage re-check
* Convey tickets, international flight reports, and customs/migration forms
**All you'll need for success**
* Minimum Qualifications:
+ Education: Bachelor's degree
+ Language skills: Bilingual language skills required in certain areas
+ Relevant valid driver's license as required by local authorities
+ Must meet FAA criminal background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
+ Must be able to obtain proper airport power and US Customs security identification, if applicable
+ Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements
+ Must be eligible to work in the U.S.
* Preferred Qualifications:
+ Training and previous professional experience
+ Working knowledge of Sabre or other Traveler Service System
+ Past face-to-face customer service experience
**What you'll get**
Join the arenaflex family and enjoy:
* Medical benefits: On the first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex family and become part of a diverse and inclusive workforce**
From the colleagues we recruit to the customers we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Resource Groups are focused on connecting our colleagues to our customers, providers, networks, and investors, helping colleagues reach their full potential, and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a deep sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join the arenaflex family today!
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