**Join the arenaflex family and embark on a journey of growth, flexibility, and fulfillment!**
Are you ready to explore a world of possibilities, both at work and during your downtime? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team of dedicated professionals. As a Customer Service Representative with arenaflex, you'll have the opportunity to work from the comfort of your own home, providing exceptional service to our customers while enjoying a flexible and rewarding work environment.
**Why you'll love this role:**
* Collaborate with customers in a considerate, professional, courteous, and expert manner
* Work in a dynamic and fast-paced environment, handling a wide range of customer inquiries and issues
* Develop your skills and knowledge in customer service, sales, and communication
* Enjoy a competitive hourly rate of $24/hour
* Take advantage of arenaflex's comprehensive benefits package, including medical, dental, vision, and prescription coverage
* Participate in ongoing training and development opportunities to enhance your skills and career growth
**Key Responsibilities:**
* Issue, reissue, and refund traveler tickets
* Book, ticket, and confirm flight reservations
* Rebook travelers on oversold flights and during irregular operations
* Perform traveler check-in and boarding tasks, including correcting oversold seat assignments and issuing upgrades
* Issue vouchers and coordinate with project workers for traveler lodging facilities, meals, and transportation
* Perform traveler loading, including ticket lift and ticket lift/check
* Work entryway reader/scanner and related tasks, including pre-boarding, observing/checking carry-on items, and departure line models
* Work jetways/bridges for the purpose of boarding and deplaning travelers
* Make boarding and departure gate announcements
* Convey domestic/international flight records
* Perform traveler service flight close-out methods
* Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintain a schedule of flight loading process
* Perform customer service hands-on training
* Process and complete credit card baggage exchanges at stands in the ticket counter area and activation stations
* Assist travelers with self-service kiosk check-in and baggage handling at ticket counters
* Manage lines at ticket counter stands and ticket counters
* Clear/confirm international records at booths in the ticket counter area and activation stations
* Accept and activate travelers' self-labeled bags at activation stations
* Assist clients requiring special assistance or in-station; help boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Have standard and predictable attendance on location, including fulfilling any obligatory overtime requirements
* Answer and assist during security and emergency situations
* Provide interfacing traveler door information
* Provide quality customer service in a professional manner and according to arenaflex's policies
**What you'll need for success:**
* Bachelor's degree and previous professional training
* Bilingual language abilities required in certain areas
* Relevant valid driver's license as required by local authorities
* Must meet FAA criminal history verifications to qualify for unescorted access awards to airport security identification display areas (SIDA), if applicable
* Must be able to obtain proper airport power and US Customs security identifications, if necessary
* Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements
* Must be eligible to work in the U.S.
**Preferred qualifications:**
* Training and previous professional training
* Working knowledge of Sabre or other Traveler Service System
* Past face-to-face customer service experience
**What you'll get:**
* Comprehensive benefits package, including medical, dental, vision, and prescription coverage
* Health programs to help you be your best self
* 401(k) program with manager contributions available after one year
* Other great benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more
**Join the arenaflex family and experience a world of possibilities!**
At arenaflex, we believe in the importance of diversity and inclusion in the workplace. Our 20+ Representative Business Asset Groups are dedicated to connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a sense of pride and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join arenaflex today and be a part of our team!
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