At arenaflex, we're committed to providing the highest level of service to our customers, and we're seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, resolving issues, and driving customer satisfaction. If you're passionate about delivering outstanding customer experiences and have a strong background in customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services to the grocery, food, and retail industries. Our team is dedicated to delivering exceptional customer experiences, and we're committed to building long-term relationships with our customers. We're a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction.
**Responsibilities**
As an Experienced Customer Service Representative at arenaflex, you'll be responsible for:
* Processing orders received via Fax, EDI, email, and by phone in a timely and accurate manner
* Verifying pricing and shipping dates within 24 hours after receipt to ensure seamless order fulfillment
* Maintaining order guides and pricing in our software system to ensure accuracy and efficiency
* Proactively communicating with Production and the Warehouse to avoid potential customer shortfalls, including releasing lots and allocating items as needed
* Tracking order fulfillment and communicating with customers on the status of their orders, including providing updates on when products will be available or suggesting substitute items
* Working with the Accounting Department to resolve credit issues and release orders
* Processing PO change requests, returns, and samples in a timely and accurate manner
* Handling customer issues and complaints by referring them to the appropriate department and logging them into our system, with follow-up to ensure resolution
* Communicating regularly with Sales, Supply Chain, Production, Logistics, and Warehousing teams to ensure customer needs are met
* Organizing work to meet deadlines and prioritizing tasks to ensure efficient and effective service delivery
* Assisting the Sales Department in growing customer business through proactive communication and relationship-building
**Education, Qualities, and Skills Required**
To be successful in this role, you'll need:
* A high school diploma; Associate's or Bachelor's degree preferred
* 2-3 years' experience in a customer service role, preferably in the grocery, food, or retail channels
* Strong computer skills, including proficiency in Microsoft Excel and Outlook; experience working within Sage X3 or other similar ERP systems is a plus
* Familiarity with EDI transaction sets
* Ability to thrive in a fast-paced environment and remain calm under pressure
* Works with a high sense of urgency
* Dependable and results-oriented
* Self-directed and able to work well independently or in a team
* Organized with high attention to detail, accuracy, and follow-through
* Above-average communication skills (written and verbal)
* Strong interpersonal skills
* Skilled in problem-solving, research, and time management
* Able to multitask
**Supervisory Responsibility**
This is a non-supervisory role, and you'll be working independently to deliver exceptional customer service.
**Work Environment**
As a remote employee, you'll be working from the comfort of your own home or office, with a dedicated workstation equipped with a computer and other necessary office supplies. You'll be expected to maintain a professional and organized workspace, with minimal distractions.
**Position Type/Expected Hours of Work**
This is a full-time hourly position, with expectations of 45 hours per week, worked during normal business hours (Monday through Friday). The business hours for this position will be based in the PST or MST time zones.
**Physical Requirements**
The physical requirements for this role include:
* Sitting: Prolonged periods of sitting at a desk or workstation
* Typing: Frequent use of hands to type on a keyboard and operate a computer mouse
* Visual Requirements: Extended periods of viewing a computer screen and reading printed or digital documents
* Mobility: Occasional walking or standing, including moving between different areas of the office
* Manual Dexterity: The ability to handle office equipment, such as phones, printers, and copiers, and to file documents
* Communication: Clear verbal and written communication skills for interacting with colleagues, customers, and vendors
* Lifting: Occasionally lifting and carrying light objects, typically up to 20 pounds, such as files, documents, or office supplies
* Reaching and Bending: Reaching above shoulder height and bending to access files and office supplies
* Hearing: Adequate hearing ability to participate in meetings and teleconferences
**Compensation and Benefits**
The budgeted salary range for this position is $25-$32 per hour, with a 5% annual bonus potential. Our comprehensive benefits package includes:
* Health, dental, and vision insurance
* 401(k) plan with 4.5% employer contribution
* Paid time off and holidays
* Professional development opportunities
* Employee wellness programs
**Salary Range**
The salary range is based on consideration of required qualifications, experience, education, skill, training, certifications, or seniority, etc. arenaflex reserves the right to offer the selected candidate or applicant an hourly rate or salary at an appropriate level to be set and determined by arenaflex that is commensurate with the applicant's qualifications, experience, education, skill, training, certifications, or seniority.
**Job Type**
This is a full-time position.
**Pay**
$25.00 - $32.00 per hour
**Benefits**
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Professional development assistance
* Referral program
* Vision insurance
* Work from home
**Shift**
Day shift
**Work Location**
Remote
If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding and challenging career in customer service.
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