**Join arenaflex's dynamic team as a Customer Service Representative and embark on a rewarding part-time remote career journey.**
At arenaflex, we are committed to delivering exceptional customer experiences and providing innovative solutions that transform the way people live and work. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the highest level of service and support, while working in a flexible and remote part-time capacity.
**About arenaflex**
arenaflex is a leading healthcare organization dedicated to improving the lives of millions of people across the United States. With a rich history of innovation and a passion for delivering exceptional customer experiences, we are constantly pushing the boundaries of what is possible in the healthcare industry. Our team of dedicated professionals is committed to making a positive impact on the lives of our customers, and we are seeking like-minded individuals to join our dynamic team.
**Job Summary**
As a Customer Service Representative at arenaflex, you will be responsible for providing exceptional customer service to our patients and customers, while working in a remote part-time capacity. You will be the primary point of contact for our customers, handling inbound and outbound calls, emails, and messages, and resolving complex issues in a timely and professional manner. You will also be responsible for processing new patient enrollment, handling medication requests, and investigating missing medication data.
**Key Responsibilities**
* Utilize arenaflex's solution information section methodology and rules to process new patient enrollment by entering information into the proper system.
* Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
* Investigate missing medication data and decipher clinical shortenings (SIG codes).
* Resolve all information section-related exceptions.
* Handle correspondence to patients (inbound calls, chats, messages) and make outbound calls to prescribers and patients as necessary.
* Resolve Outsider Oddballs by assessing, gathering data, making revisions, and resubmitting for processing as per individual arrangement requirements.
* Make phone calls to backup plans and others to gather data, obtain abrogate endorsement, or otherwise resolve the Outsider Oddballs.
* Provide support to pharmacists, both in-office and at other locations.
* Identify and escalate issues to senior-level staff as necessary.
**Essential Qualifications**
* Bachelor's degree from an accredited institution.
* Fundamental level computer skills, including:
+ Starting and closing a computer.
+ Using a mouse to point and click.
+ Starting and closing programs.
+ Switching between programs.
+ Saving files.
+ Printing reports or accessing data online.
* Essential web search skills, including:
+ Opening a program.
+ Composing in URLs in the right area.
+ Using a web search engine.
+ Bookmarking a website.
+ Navigating using back/forward/stop buttons.
+ Completing forms online.
* Moderate level keyboarding skills (at least 25 WPM, typing by memory, organizing reports).
* Ability to communicate effectively in writing and verbally.
**Preferred Qualifications**
* At least one year of pharmacy professional experience in a retail or call center environment.
* At least one and a half years of experience as a pharmacy technician with a certification/enrollment by state as granted by the state Board of Pharmacy or widely recognized certification agency.
* Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction.
* Moderate to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing reports).
* Familiarity with Spanish and English.
**What We Offer**
* Competitive hourly rate of $24/hour.
* Flexible part-time remote work arrangement.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* Paid time off and holidays.
* Access to cutting-edge technology and tools.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, and we strive to provide equal opportunities for employment and career advancement.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to our dynamic team at arenaflex.
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