As a leading provider of mission-critical services and solutions, arenaflex is dedicated to delivering exceptional outcomes for our clients and the millions of people who count on them. We're passionate about creating a culture where individuality is noticed and valued every day, and we're excited to offer a unique opportunity for a talented and customer-focused individual to join our team as a Remote Customer Service Representative.
**About arenaflex**
arenaflex is a dynamic and innovative company that has been serving Fortune 100 companies and over 500 governments for years. Our team of dedicated associates is committed to providing exceptional customer service, and we're looking for like-minded individuals to join our ranks. As a Remote Customer Service Representative, you'll be part of a team that's passionate about making a difference in the lives of our clients and their customers.
**Job Summary**
As a Customer Service Representative, you'll be the first point of contact for our clients' customers, resolving questions and complaints concerning their accounts. You'll utilize your customer service experience, passion, and creativity to meet the needs of our clients' customers and deliver a world-class experience across every interaction. In this role, you'll be responsible for answering inbound calls, responding to customer inquiries, identifying customer needs, and resolving complaints and difficult situations.
**Key Responsibilities**
* Answer inbound calls from customers/clients with questions concerning and/or related to their account (average of 40-50 calls per day)
* Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems
* Identify customer needs to ensure the customer is provided complete and accurate information
* Acknowledge and resolve customer complaints and difficult situations
* Process required transactions via web-based applications
* Submit research requests in a concise yet accurate manner
* Maintain a thorough knowledge of the company and client programs, policies, and technology
* Communicate effectively in a warm and empathetic manner
* Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
* Provide support to other positions/operations in cases during heavy workloads or absences
**What You'll Get**
* Full-time employment with a competitive hourly rate of $14.00 starting on day one
* Business/operations hours: Monday-Sunday, 24/7
* Shift differential of $1.00 per hour
* Weekend shift differential of $1.50 per hour
* Incentive plan with the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training
* Paid training scheduled Monday-Friday (open availability)
* Career growth opportunities
* Great work environment
* Benefits, including:
+ Vacation, sick time, and holiday pay
+ Medical, dental, vision, life insurance, and additional benefits (eligible on day one)
+ 401K
**People Who Succeed in This Role**
* Have the ability to convey complex information in clear and concise terms to ensure customer understanding
* Possess a strong commitment and work ethic
* Consistently attend work and meet the required training period
* Successfully complete arenaflex's 3-to-6-week new hire paid training program
* Effective and accurate written and verbal communication skills
* Effective problem-solving skills
* Can navigate multiple applications/screens and research solutions with ease
* Love helping people and guiding them to the best solution for their issue
* Are excited by innovative technology
* Provide calm conflict resolution and problem solving for frustrated customers
* Can work in a structured environment for the duration of their allotted, full-time schedule taking high-volume calls from consumers
**Required Qualifications**
* Must be at least 18 years of age or older
* Must have a High School Diploma or equivalent
* Six months minimum experience in call center, customer service, and/or dispatcher experience
* Customer service experience
* Working knowledge with computer and Windows personal computer applications
* Must be able to successfully pass a background check, credit check, and security clearance (fingerprints)
* Must comply with camera requirements when attending meetings and training
* Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide computer equipment.
**Preferred Qualifications**
* 1+ years of previous call center experience
**Work Environment and Company Culture**
arenaflex is committed to creating a culture where individuality is noticed and valued every day. We believe in providing a work environment that is inclusive, diverse, and supportive of our associates' needs. Our team is passionate about making a difference in the lives of our clients and their customers, and we're looking for like-minded individuals to join our ranks.
**Compensation and Benefits**
arenaflex offers a competitive hourly rate of $14.00 starting on day one, as well as a range of benefits, including vacation, sick time, and holiday pay, medical, dental, vision, life insurance, and additional benefits (eligible on day one), and 401K. We also offer an incentive plan with the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training.
**How to Apply**
If you're passionate about customer service and are looking for a challenging and rewarding opportunity, we encourage you to apply for this role. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Policy**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to
[email protected]. You may also click here to access arenaflex's ADAAA Accommodation Policy.
**Vaccination Policy**
arenaflex values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
Apply for this job