At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a family-owned and operated 24/7 Live Answering Service and Call Center, we're committed to fostering a friendly and supportive environment that encourages our team members to grow and thrive. We're now seeking highly motivated and customer-focused individuals to join our winning team as Remote Customer Service Representatives.
**About arenaflex**
arenaflex is a leading provider of customer service solutions, dedicated to helping businesses build strong relationships with their customers. Our team is passionate about delivering personalized support that meets the unique needs of each client. With a focus on quality, teamwork, service, adaptability, integrity, and ownership, we strive to create a positive and inclusive work environment that inspires our team members to excel.
**Job Summary**
As a Remote Customer Service Representative with arenaflex, you'll play a vital role in providing exceptional customer support to our clients. You'll be responsible for answering inbound calls, capturing information, and entering data into our customer service database. Your primary goal will be to deliver personalized customer service at the highest level, ensuring that our clients' needs are met and exceeded.
**Key Responsibilities**
* Answer inbound calls and assist customers with specific requests and inquiries
* Capture information and enter data into our customer service database in a timely manner
* Operate our customer service database and read relevant call-handling instructions
* Relay messages and route calls to the appropriate resources
* Follow up on calls with clerical duties and liaise with other departments
* Provide personalized customer service at the highest level, ensuring that our clients' needs are met and exceeded
**Requirements**
* Education: High School Diploma or GED Equivalent
* Clearance: Ability to pass a criminal background check
* Competencies:
+ Reliable internet connection and attendance
+ Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette
+ Basic computer navigation skills
+ Quick and correct typing – ability to create grammatically correct responses without spelling errors
+ Positive attitude and a passion for learning
+ Goal-oriented and emphasizes accountability for delivering results
+ Ability to uphold our company values:
- Quality
- Teamwork
- Service
- Adaptability
- Integrity
- Ownership
**Skills and Knowledge**
* Previous call center experience preferred
* Previous customer service experience
* Utilities customer service experience preferred
* Medical office setting customer service experience preferred
**Position Details**
* Full-Time remote position
* REMOTE (ONLY for candidates who live 50 miles or more outside the Houston area. Accepting applications from the following states: Texas, Tennessee, and Nevada)
* Interview process: Interviews will be conducted in a group setting with other candidates, virtually (Google Meets) – Central Time
* Pay:
+ $13.50 - $16.50/hr.
+ Bilingual $14.50 - $17.50/hr.
* Training Details:
+ The training will be for 2 weeks and will also take place on the weekends
+ Remote training will be done ONLINE – Central Time
+ Week 1: Monday through Friday
+ Week 2: Monday through Thursday + Saturday or Sunday
* Work Schedule & Requirements:
+ Your work schedule availability will be discussed during your live group interview with the hiring manager
+ 40 hour week shifts will cover anywhere from 7AM to 10PM – Central Time
+ It will be 4 weekdays and 1 Saturday or 1 Sunday
+ Weekends are mandatory
+ Proof of adequate internet speed, a room free of background noise, ability to adhere to the Attendance Policy & maintaining KPI scores high is required
**Benefits**
* Medical, Dental & Vision Insurance
* 401(k) with company-matched funds
* Robust Paid Time-Off Package. This includes Mental Health Time-Off
* Fun, flexible, and casual work environment/culture
* Top-of-the-line training and development
* Rewards & Incentives
* Opportunity for growth; Promote-from-within philosophy!
**Equal Employment Opportunity**
arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. arenaflex complies with applicable state and local laws governing nondiscrimination in employment.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application:
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