At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative, you'll play a vital role in our mission to provide innovative insurance and protection solutions across a diverse range of customers and industries. If you're a customer-centric individual with a strong work ethic and excellent communication skills, we'd love to have you join our team!
**About arenaflex**
arenaflex is an independent, customer-centered company, providing innovative insurance and protection solutions across a diverse range of customers and industries with more than $3.5 billion in managed premium and 2,000 associates across North America, Europe, and Australia. At arenaflex, we're committed to recruiting, developing, promoting, and retaining talented individuals of all backgrounds and life experiences in a safe and welcoming environment. Our teammates, customers, partners, owners, and the communities in which we live and operate benefit from our dedication to nurturing a diverse and inclusive company.
**About arenaflex's Builders & Tradesmen's Insurance Services, Inc. (BTIS)**
As part of the arenaflex group, BTIS is a dynamic and rapidly growing insurance MGA focused on offering a wide range of commercial line products to our customers through cutting-edge technology. We maintain a small business attitude and believe in building and fostering solid relationships through communication and genuine concern for our customers.
**The Role**
As a Customer Service Representative, you'll be responsible for handling all incoming calls to our call center, providing a range of customer service and support to agents and carriers over the phone, through email or chat. You'll work closely with team members and collaborate with other departments to provide an exceptional customer experience. Your primary responsibilities will include:
* Providing a high level of customer satisfaction with the goal of creating an exceptional experience
* Delivering service utilizing prescribed standards to supply accurate information to callers and resolve their issues
* Researching, resolving, and communicating information back to the customer in a clear and educated manner
* Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
* Completing a variety of forms and documents based on guidelines
* Documenting all customer information, communications, and sales in CRM system
* Reviewing and processing applications, binders, and other documents required for policy issuance
* Processing policy endorsements, additional insureds, inspection changes, and other requested policy changes
* Organizing policy files for proper documentation management
* Working collaboratively with other team members and across departments to ensure accurate and timely completion of tasks
**What We Look For**
* High school graduate or equivalent education
* 1+ years of customer service experience
* Excellent written and verbal communication skills with the ability to receive and make calls with confidence
* Strong organizational and desk management skills
* Ability to be a team player collaborating with customers and others within the organization
* Detail-oriented to complete tasks accurately
* Strong work ethic and time management skills
* Working knowledge of Microsoft Office, web-based programs, and comfortable learning new software
**A Career with arenaflex Offers**
* A fun, fast-paced culture
* An opportunity to grow and develop your career
* A workplace that supports and promotes workplace diversity, equity, and inclusion
* Advancement Opportunities - Great place to start in Insurance!
* On-the-job training and coaching by insurance professionals with over 20 years of experience
* The chance to work with the best in the business!
**Benefits**
* Fully Remote Position
* Competitive Medical, Dental, Vision, Disability, and Life insurance
* 401k with Company Match
* Generous Paid Vacation
* Paid Holidays
**Compensation**
The compensation range for this position is $16-$20/hour, depending on several factors including geographical location, relevant experience, skills, and knowledge pertaining to this role and industry.
**Equal Employment Opportunity**
arenaflex is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
**Accommodation**
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information, and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. arenaflex will accommodate a candidate to the point of undue hardship. Please inform arenaflex's personnel representative if you require any accommodation in the application process.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to register your interest and submit your application.
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