**Job Summary:**
Join arenaflex, a leading airline, as a Customer Service Representative and embark on a journey of growth, learning, and self-discovery. As a key member of our team, you will be responsible for providing exceptional customer service to our valued passengers, handling a wide range of tasks, and contributing to the success of our organization. If you're passionate about delivering outstanding service, working in a fast-paced environment, and advancing your career, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a world-renowned airline that operates with a commitment to excellence, innovation, and customer satisfaction. Our team is dedicated to providing a unique and memorable experience for our passengers, and we're looking for talented individuals who share our passion for delivering exceptional service. As a Customer Service Representative, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers.
**Key Responsibilities:**
As a Customer Service Representative, you will be responsible for:
* Handling customer inquiries and resolving issues in a professional and courteous manner
* Issuing, reissuing, and refunding traveler tickets
* Booking, ticketing, and confirming flight reservations
* Rebooking travelers on oversold flights and during irregular operations
* Performing passenger registration and front seat tasks, including redressing oversold seat tasks and issuing upgrades
* Issuing vouchers and coordinating with vendors for traveler lodging facilities, meals, and transportation
* Performing passenger loading, including ticket lift and ticket lift/confirmation
* Working door scanners and related duties, including pre-boarding, observing/checking carry-on items, and departure line standards
* Working jetways/bridges for boarding and deplaning passengers
* Making boarding and departure gate announcements
* Conveying domestic/international flight records
* Performing customer service flight close-out procedures
* Accepting, checking, and labeling passengers' bags at destination points, full-service ticket counters, and five-star ticket counters
* Maintaining the schedule of the flight loading process
* Performing customer service hands-on training
* Processing and completing credit card transactions at stands in the ticket counter area and activation stations
* Assisting passengers with self-service booth registration and stand stuff handling at ticket counters
* Managing lines at ticket counter stands and ticket counters
* Clearing/confirming international reports at booths in the ticket counter area and activation stations
* Accepting and activating passengers' self-labeled bags at activation stations
* Assisting clients requiring special assistance or in-station; assisting boarding, deplaning, and moving non-ambulatory passengers, special assistance passengers, as well as unaccompanied minors
* Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Having regular and predictable attendance on site, including fulfilling any compulsory overtime requirements
* Answering and assisting during security and emergency situations
* Providing connecting passengers door information
* Providing quality customer service in a professional manner and according to American's standards
* Adhering to company policies, procedures, and performance standards
* Completing applicable training stages
* Complying with federal laws (e.g. DOT, FAA, TSA)
* Utilizing various internal resources/frameworks, including during customer communications
* Wearing uniforms as required by company policy
**What You'll Need for Success:**
* Bachelor's degree or equivalent experience
* Bilingual language skills required in certain areas
* Valid, substantial driver's license as required by local authorities
* Must meet FAA criminal record checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
* Must be able to obtain suitable airport power or potentially US Customs security identification, if relevant
* Completion of a pre-employment drug screen, thorough background check, or potentially fingerprinting to meet company and security requirements
* Must be eligible to work in the U.S.
**Preferred Qualifications:**
* Training and earlier professional experience
* Working knowledge of Sabre or other Traveler Service Systems
* Past face-to-face customer service experience
* Working in a high-speed environment
**What You'll Get:**
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
* Medical, dental, vision, and prescription coverage from day one
* Virtual doctor visits and flexible spending accounts
* 401(k) program with company contributions
* Additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more
**Join the arenaflex Family:**
At arenaflex, we believe in the importance of diversity, equity, and inclusion. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, partners, networks, and investors, helping employees reach their full potential, and creating a comprehensive workplace to address and surpass the challenges of our diverse world.
If you're ready to feel a sense of pride and fulfillment as you contribute to the success of the world's largest airline, we encourage you to apply for this exciting opportunity.
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