At arenaflex, we're passionate about creating unforgettable journeys for our guests. As a Customer Service Representative, you'll play a vital role in delivering exceptional guest experiences, working closely with our Travel Advisors and guests to ensure seamless and personalized interactions. If you're a customer-centric individual with a passion for delivering 180 degrees from ordinary service, we invite you to join our remote team.
**About arenaflex**
arenaflex is a world-renowned cruise line, celebrated for its intimate yacht-style experiences and unique voyages to the world's best small ports and hidden harbors. Our mission is to imagine and deliver personalized and immersive experiences that enrich people's perspectives through inspired travel. With a strong focus on innovation, teamwork, and authenticity, we're committed to creating unforgettable memories for our guests.
**Our Values**
At arenaflex, we live by a set of core values that guide our actions and decisions:
* Welcoming: We create a sense of belonging and warmth for our guests and colleagues.
* Innovative: We're always looking for new ways to improve and innovate our experiences.
* Now: We're present in the moment, focused on delivering exceptional service.
* Discipline: We're committed to excellence and strive for perfection in everything we do.
* Serve: We put our guests and colleagues at the heart of everything we do.
* Teamwork: We collaborate and support each other to achieve our goals.
* Authentic: We're true to ourselves and our values, always.
* Responsible: We're mindful of our impact on the world and strive to be sustainable.
**Job Summary**
As a Customer Service Representative, you'll be responsible for servicing arenaflex and its products within our call center/contact center environment. This role involves servicing our Travel Advisors and guests via inbound and outbound calls, email, chat, and other sources as assigned. You'll assist our Travel Advisors and guests with existing reservations, providing exceptional service, efficiency, accuracy, and completeness.
**Responsibilities**
* Conduct daily production work related to the processing of bookings in the systems and subordinate systems, with high-level booking quality and accuracy.
* Process reservations, revisions, cancellations, booking notes, and all aspects of the bookings using the reservation system.
* Apply company policy effectively to bookings.
* Provide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times.
* Act as the primary call and contact agent for all service-related inquiries by phone, email, and arenaflex Website Chat agent contacts.
* Assist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings.
* Perform sales call backup to Reservations in peak call times, as directed by management.
* Adhere to company policy and procedure.
* Demonstrate a strong functional knowledge of the arenaflex product.
* Advise supervisor of all problems and recommended resolution in a timely manner.
* Assist Guests' or Travel advisors in troubleshooting on Myarenaflex or related external arenaflex Systems.
* Other duties as assigned by management.
**Qualifications**
* Cruise or tour operations/reservations experience preferred but not required.
* Previous customer service experience preferred.
* Must be able to communicate in writing and verbally with professionalism, credibility, and confidence. Present information in a positive and convincing manner.
* Capability to organize and manage multiple tasks simultaneously.
* Self-starter with excellent task management skills.
* A basic understanding in all Microsoft Office programs.
**Benefits**
As a full-time employee of arenaflex, you'll enjoy a comprehensive benefits package, including:
* Medical, Dental & Vision
* HSA & FSA
* Life & Disability
* Accident, Hospital & Critical Illness
* Pet Insurance
* Vacation, Sick Time, and paid Holidays
* 401(k) with Company Match
* Employee Assistance Plan
* Education Assistance
* Employee Discounts & Travel Deals
**Work Environment**
As a remote Customer Service Representative, you'll have the flexibility to work from the comfort of your own home. You'll need to have access to a hard-wired internet connection and be available to work weekends and evenings. We're committed to creating a supportive and inclusive work environment, where you can thrive and grow.
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:
* Develop your skills and knowledge through ongoing training and development programs.
* Take on new challenges and responsibilities as you grow in your role.
* Collaborate with colleagues from diverse backgrounds and industries.
* Contribute to the success of our team and the company as a whole.
**How to Apply**
If you're a customer-centric individual with a passion for delivering exceptional guest experiences, we invite you to apply for this exciting opportunity. Please visit our website to register your interest and submit your application.
Apply Now!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to a diverse and inclusive workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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