At arenaflex, we're passionate about creating unforgettable journeys for our guests, and we're seeking a talented Customer Service Representative to join our team. As a key member of our remote customer service team, you'll play a vital role in delivering exceptional guest experiences, providing personalized support, and exceeding our guests' expectations.
**About arenaflex**
arenaflex is a world-renowned cruise line that offers intimate yacht-style experiences and unique voyages to the world's best small ports and hidden harbors. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary, and our vision is to enrich people's perspectives through inspired travel. We're committed to our values of Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, and Responsible, and we're looking for like-minded individuals to join our team.
**Job Summary**
As a Customer Service Representative, you'll be responsible for providing exceptional guest service and support to our Travel Advisors and guests via inbound and outbound calls, email, chat, and other sources. You'll work in a remote environment, using your own home as your office, and will be required to have a hard-wired internet connection. This is a customer service-oriented role, with some sales opportunities available to earn extra commission.
**Responsibilities**
* Conduct daily production work related to the processing of bookings in our systems and subordinate systems, with high-level booking quality and accuracy.
* Process reservations, revisions, cancellations, booking notes, and all aspects of bookings using our reservation system.
* Apply company policy effectively to bookings.
* Provide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times.
* Act as the primary call and contact agent for all service-related inquiries by phone, email, and Windstar Website Chat agent contacts.
* Assist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings.
* Perform sales call backup to Reservations in peak call times, as directed by management.
* Adhere to company policy and procedure.
* Demonstrate a strong functional knowledge of the arenaflex product.
* Advise supervisor of all problems and recommended resolution in a timely manner.
* Assist Guests' or Travel advisors in troubleshooting on MyWindstar or related external arenaflex Systems.
* Other duties as assigned by management.
**Qualifications**
* Cruise or tour operations/reservations experience preferred but not required.
* Previous customer service experience preferred.
* Must be able to communicate in writing and verbally with professionalism, credibility, and confidence. Present information in a positive and convincing manner.
* Capability to organize and manage multiple tasks simultaneously.
* Self-starter with excellent task management skills.
* A basic understanding in all Microsoft Office programs.
**Benefits**
As a full-time employee of arenaflex, you'll enjoy a comprehensive benefits package, including:
* Medical, Dental & Vision
* HSA & FSA
* Life & Disability
* Accident, Hospital & Critical Illness
* Pet Insurance
* Vacation, Sick Time, and paid Holidays
* 401(k) with Company Match
* Employee Assistance Plan
* Education Assistance
* Employee Discounts & Travel Deals
**Work Environment and Culture**
As a remote employee, you'll have the flexibility to work from the comfort of your own home. We're committed to creating a positive and inclusive work environment, and we're looking for individuals who share our values and passion for delivering exceptional guest experiences.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
* On-the-job training and coaching
* Online training and development programs
* Mentorship and coaching from experienced colleagues
* Opportunities for advancement and career growth
**Compensation and Perks**
As a Customer Service Representative, you'll enjoy a competitive base hourly wage, plus incentives for meeting and exceeding performance targets. You'll also have access to a range of perks and benefits, including:
* Flexible work arrangements
* Opportunities for career growth and advancement
* Comprehensive benefits package
* Employee discounts and travel deals
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to a diverse and inclusive workplace. We welcome applications from qualified individuals of all backgrounds, and we're committed to providing a fair and inclusive hiring process.
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