Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of problem-solving? If so, we may have the purr-fect opportunity for you!
arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking full-time, motivated Customer Service Representatives to join our award-winning customer service organization. As a Customer Service Representative at arenaflex, you'll be at the forefront of delivering outstanding customer experiences, working from the comfort of your own home in Texas.
**About arenaflex**
arenaflex is a leading e-commerce retailer that's passionate about providing top-notch products and services to pet parents across the country. Our mission is to make a difference in the lives of pets and their owners, and we're committed to creating a workplace culture that's inclusive, supportive, and empowering.
**What You'll Do**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Communicating with customers who contact us regarding various topics, such as shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems.
* Researching and problem-solving to provide solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
* Operating with understanding, applying active listening, perseverance, compassion, and understanding to customers and Team Members alike.
* Operating with a willingness to learn, sharing feedback, and being open-minded to grow.
* Engaging with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.
**What You'll Need**
To succeed in this role, you'll need:
* 2 years of customer service experience
* Strong written, verbal, and listening abilities, as demonstrated in a written assessment
* Ability to multi-task, maintaining a conversation on the phone while navigating on the computer and taking notes, and performing well in a fast-paced environment
* Skill in computer usage for data entry and efficient internet browsing to assist customers
* Ability to adapt to change with the business needs of the company
* Flexibility to shift schedule and work overtime as needed by the business unit
* Dedication to maintaining confidentiality and securing critical information
* High school graduate or equivalent experience
* Willingness and ability to pass a background check
**Technical Requirements**
To ensure a seamless customer experience, you'll need:
* A work area large enough to accommodate computer monitors and free from distractions, including any background noise that impacts the customer experience
* A work area acceptable for webcam use
* A reliable wired, high-speed internet and broadband connection, with a download speed of at least 30 Mbps and an upload speed of at least 10 Mbps
* You'll provide high-speed internet, and we'll provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
* A phone line is not required; a cell phone or tablet that can be used for two-factor authentication through Okta Verify will suffice
**Why arenaflex Customer Service?**
At arenaflex, we're committed to creating a workplace culture that's empowering, inclusive, and supportive. As a Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional customer experiences. Here's what you can expect:
* **YOU BELONG**: arenaflex is a place where you can be your authentic self, and our pet parents and partners are from everywhere – different places and different walks of life. It's what makes them unique, and we celebrate that.
* **YOU CAN GROW**: Our culture is for those who enjoy delivering results and becoming their best – no matter their role or location.
* **YOU CAN MAKE A DIFFERENCE**: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
* **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
* **YOU WILL GET REWARDED**: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other experienced, hard-working, and passionate arenaflex Team Members who are making an impact every single day.
**Equal Opportunity Employer**
arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
[email protected].
If you have a question regarding your application, please contact
[email protected].
To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here.
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