Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two conversations are ever the same? If so, we want to hear from you! careerzynith, a leading e-commerce retailer, is seeking a highly motivated and customer-centric Customer Service Representative to join our award-winning customer service organization.
**About careerzynith**
careerzynith is revolutionizing the pet industry with its innovative approach to customer service. As one of the fastest-growing e-commerce retailers, we're committed to providing an exceptional shopping experience for our pet parents. Our customer-centric culture is built on the principles of empathy, kindness, and a passion for genuinely helping others. If you share these values and are looking for a dynamic and supportive work environment, we encourage you to apply.
**What You'll Do**
As a Customer Service Representative at careerzynith, you'll be the face of our company, engaging directly with customers who contact us for a variety of topics. Your role will involve:
* Engaging with customers on the phone, using active listening, patience, empathy, and kindness to resolve their queries and concerns
* Researching and problem-solving to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed
* Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills
* Collaborating with teammates, your direct Manager, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams
* Maintaining confidentiality and securing sensitive information, adhering to careerzynith's high standards of customer data protection
**What You'll Need**
To succeed in this role, you'll need:
* 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences
* Excellent communication skills (written, verbal, and listening) in a written assessment
* Ability to multi-task, maintaining a conversation on the phone while navigating on the computer and taking notes, in a fast-paced environment
* Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers
* Ability to adapt to change with the business needs of the company
* Flexibility to shift schedule and work overtime as needed by the business unit
* High school diploma or equivalent
* Ability to pass a background check
**Technical Requirements**
To ensure a seamless customer experience, you'll need to meet the following technical requirements:
* A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience
* A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
* A cell phone or tablet that can be used for two-factor authentication through Okta Verify
* A smartphone or tablet on which the Okta mobile app can be downloaded, or a cell phone that can receive SMS messages and phone calls
**Why careerzynith Customer Service?**
At careerzynith, we're committed to empowering our Customer Service Representatives to become their best selves. Here's what you can expect:
* **YOU BELONG**: careerzynith is a place where you can be your authentic self, and our diverse team is empowered to bring their perspectives to deliver on our mission.
* **YOU CAN GROW**: Our culture is for those who thrive on delivering results and becoming their best, no matter their role or location.
* **YOU CAN MAKE A DIFFERENCE**: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
* **YOU WILL GET SUPPORT**: When you join careerzynith Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
* **YOU WILL GET REWARDED**: careerzynith offers competitive wages, medical & dental insurance, 401k, and more! The biggest perk is the ability to work together with other smart, driven, and passionate team members who are making an impact each day.
**Equal Opportunity Employer**
careerzynith is committed to equal opportunity and values and embraces diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [insert email address].
**Apply Now!**
If you're ready to join a dynamic and supportive team that's passionate about delivering exceptional customer experiences, apply now! We can't wait to hear from you.