**Job Title:** Experienced Customer Service Representative – Remote Opportunity at arenaflex
**Job Description:**
About arenaflex
At arenaflex, we're passionate about helping people achieve their financial goals and feel confident about the future. As a national financial services company, we're dedicated to providing products and services that people need at a competitive price, while communicating clearly and openly so people understand what they're buying. Our guiding principles of Value, Transparency, and Sustainability drive our daily work, and we're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity, and inclusion (DEI).
About the Role
We're seeking an experienced Customer Service Representative to join our team in a remote capacity. As a Customer Service Representative at arenaflex, you'll play a critical role in providing exceptional customer service to our clients and agents, while assisting with a variety of inquiries and transactions. If you're passionate about helping people and have a strong customer service background, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution.
- Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems.
- Required to document detailed and concise notes on all interactions.
- Train and assist Associate CSRs.
- Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy.
- Perform additional tasks at the request of management.
What You'll Need:
- Associate CSR skills, plus: proficient written and verbal communication skills.
- Strong multi-tasker and adept at using tools and resources available.
- Proactive with customer, anticipating needs.
- Ability to show empathy and ability to mentor new hires.
- High school education or equivalent experience.
- 6 months to a year experience working as an Associate CSR or equivalent experience.
Benefits and Perks:
At arenaflex, we believe in taking care of our employees and providing a comprehensive benefits package that includes:
- Flexible full-time or hybrid telecommuting arrangements.
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
- Paid time away including vacation and sick time, flex days, and ten paid holidays.
- Give back to your community and double your impact through our company matching.
Compensation:
The hourly salary range for this role is $21.00-$31.96, plus eligibility for an annual bonus program.
Work Authorization:
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Why arenaflex?
At arenaflex, we're committed to creating a world where more people have access to financial freedom. We're a company that values diversity, equity, and inclusion, and we're passionate about helping our employees grow and develop in their careers. If you're looking for a company that shares your values and is dedicated to making a positive impact, we encourage you to apply for this exciting opportunity.
How to Apply:
If you're ready to take the next step in your career and join our team at arenaflex, please visit our careers page at [insert link] to apply for this role. We can't wait to hear from you!
Apply for this job