Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you will play a vital role in directly improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. arenaflex is a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.
**About arenaflex**
arenaflex is a leading organization that has been making a significant impact in the lives of millions of people worldwide. Our mission is to deliver care, aided by technology to help people live healthier lives. We believe in creating a culture that is guided by diversity and inclusion, where talented peers come together to make a difference. Our comprehensive benefits and career development opportunities make us an attractive choice for those who are passionate about making a difference.
**Responsibilities**
As a Customer Service Representative, you will be responsible for:
* Answering incoming phone calls from health care providers (i.e. physician offices, clinics) and identifying the type of assistance the provider needs (e.g., benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits).
* Focusing on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide an appropriate response to the caller.
* Delivering information and answering questions in a positive manner to facilitate strong relationships with providers and their staff.
* Completing the documentation necessary to track provider issues and facilitate the reporting of overall trends.
* Interacting with providers with the intent to develop a relationship with them, while managing a high volume of calls and developing knowledge of various products and benefits.
**Key Responsibilities:**
* Provide exceptional customer service to health care providers and their staff.
* Resolve issues on the first call, navigating through complex computer systems.
* Develop strong relationships with providers and their staff.
* Track and document provider issues to facilitate reporting of overall trends.
* Stay up-to-date with various products and benefits to provide accurate information to callers.
**Requirements**
To be successful in this role, you will need:
* A High School Diploma / GED OR equivalent work experience.
* Must be 18 years of age OR older.
* Must live within 30 miles of Las Vegas, NV.
* Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
* Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner.
* Skilled in problem solving to quickly assess current state and formulate recommendations.
* Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM from Monday - Friday.
**Nice-to-haves**
* 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools.
* Prior health care experience.
**Benefits**
As a Customer Service Representative at arenaflex, you will enjoy:
* Comprehensive benefits package
* Incentive and recognition programs
* Equity stock purchase
* 401k contribution
* Health and well-being programs and services
* Flexible work schedule and remote-friendly positions
* Health, vision and dental benefits
* HSA and FSA eligible plans
* Childcare benefits
* Short-term/ long-term disability coverage
* Basic life insurance and AD&D
* Employee stock purchase plan
* Home office stipend for remote employees
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:
* Comprehensive training programs to help you develop your skills and knowledge.
* Opportunities for career advancement and professional growth.
* A supportive and inclusive work environment that encourages collaboration and teamwork.
* Access to cutting-edge technology and tools to help you succeed in your role.
**Work Environment and Company Culture**
arenaflex is a remote-friendly organization that offers a flexible work schedule. Our office is located at 2300 West Charleston Blvd, Las Vegas, NV 89102. We offer 2 weeks of paid training, which will be conducted onsite. All Telecommuters will be required to adhere to arenaflex's Telecommuter Policy.
**Compensation and Perks**
arenaflex offers a competitive compensation package, including:
* A comprehensive benefits package.
* Incentive and recognition programs.
* Equity stock purchase.
* 401k contribution.
* Health and well-being programs and services.
* Flexible work schedule and remote-friendly positions.
* Health, vision and dental benefits.
* HSA and FSA eligible plans.
* Childcare benefits.
* Short-term/ long-term disability coverage.
* Basic life insurance and AD&D.
* Employee stock purchase plan.
* Home office stipend for remote employees.
**Conclusion**
If you are passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, then we encourage you to apply for the Customer Service Representative role at arenaflex. As a remote-friendly organization, we offer a flexible work schedule and comprehensive benefits package. Join our team today and be a part of an organization that is making a significant impact in the lives of millions of people worldwide.
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