Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we want you to join our careerzynith team as a Customer Service Representative! As a key member of our non-clinical team, you'll play a vital role in helping manage the benefit needs of inbound callers from start to finish, while delivering outstanding patient-provider care.
**About careerzynith**
At careerzynith, we're committed to making a positive impact on healthcare and the lives of our employees. As a subsidiary of The Cigna Group, we're part of a global organization that's dedicated to improving health and increasing vitality. Our team is passionate about innovation, and we're always looking for talented individuals who share our vision.
**Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Accepting a daily average of 100-125 inbound calls from Health Plan clients, providers, and imaging centers seeking pre-authorization
* Properly handling and verifying patient records under HIPPA and PHI, and securing confidentiality for each call
* Accepting multiple back-to-back calls utilizing various applications on multiple screens, and properly entering all patient, provider, and imaging center data
* Following the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department
* Remaining client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution
* Attending 100% of 8-week training, which will include live-call participation training
* Meeting or exceeding all performance metrics through accurate call handling and high-quality calls
**Qualifications**
To be successful in this role, you'll need:
* A High School diploma or equivalent
* Prior customer service background (strongly preferred)
* Intermediate proficiency in Microsoft Outlook; strong written, organizational, and verbal communication skills
* Excellent customer focus orientation with the ability to diffuse difficult callers constructively
* Takes accountability and ownership to efficiently solve problems
* Engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers
* Team player who exchanges personal knowledge, offers, and accepts support
* Flexible, open-minded, and able to adapt positively to business changes or needs
* Self-confident and empowered to use good judgment to do what is right and keep all promises
**Skills and Competencies**
To excel in this role, you'll need:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Proficiency in Microsoft Office, particularly Outlook
* Ability to learn and adapt to new systems and processes quickly
* Strong customer service skills, with a focus on delivering exceptional experiences
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
* A supportive and collaborative work environment that encourages learning and innovation
* Access to industry-leading tools and technologies to help you succeed
**Work Environment and Company Culture**
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our work environment is designed to be collaborative, supportive, and inclusive, with a focus on delivering exceptional customer experiences. We're proud of our company culture, which values:
* Diversity, equity, and inclusion
* Innovation and creativity
* Collaboration and teamwork
* Customer focus and satisfaction
* Employee well-being and development
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* An hourly rate of $17.75 - $19 USD, depending on relevant factors, including experience and geographic location
* Opportunities for annual bonuses
* Comprehensive benefits package, including medical, vision, dental, and well-being and behavioral health programs
* 401(k) with company match
* Company-paid life insurance
* Tuition reimbursement
* Minimum of 18 days of paid time off per year and paid holidays
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a dynamic and innovative team, apply now! Please note that we're an equal opportunity employer and welcome applications from diverse candidates.
Apply to this job
**Note:** careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. If you require reasonable accommodation in completing the online application process, please email:
[email protected] for support. Do not email
[email protected] for an update on your application or to provide your resume as you will not receive a response.