At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a key member of our U.S. Member Service Center team, you'll play a vital role in providing top-notch support to our valued customers through phone and chat interactions. If you're passionate about delivering friendly and efficient service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a global membership warehouse chain that's dedicated to providing our members with the best possible shopping experience. With a wide range of products and services, we're committed to helping our members save time and money while enjoying the convenience of shopping from the comfort of their own homes. As a customer service representative at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional service and building strong relationships with our members.
**Job Summary**
We're seeking an experienced customer service representative to join our team at our Oklahoma City, Oklahoma office. As a part-time representative, you'll be responsible for answering a high volume of incoming phone calls and responding to member-facing chats to provide information regarding arenaflex.com, research member online issues, and provide assistance with website navigation. You'll use your problem-solving skills and critical thinking to resolve order/product/delivery issues, and advocate for our members in a friendly and efficient manner.
**Key Responsibilities**
* Answer a high volume of incoming phone calls and/or member-facing chats to provide information regarding arenaflex.com
* Determine member needs and provide appropriate solutions, including answering general arenaflex.com/product questions and researching complex situations regarding online orders, tracking, and deliveries
* Consider and offer compensations as necessary
* Operate as the liaison between arenaflex.com customers, vendors, buying, and operations staff
* Use multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
* Use problem-solving and critical thinking skills to resolve order/product/delivery issues
* Collaborate with team members to resolve complex issues and provide exceptional service to our members
**Essential Qualifications**
* High School Diploma or GED preferred
* Licenses/Certifications: Ecommerce Member Service Agent Certification after completion of 14-day training course
* Previous customer service experience preferred
* Knowledge/Skills:
+ Customer Service
+ Computer literacy
+ Professional business writing
+ Proficiency with typing (Minimum typing speed of 30 wpm)
+ Excellent communications skills
* Ability to work a flexible schedule including weekends and split days off
**Preferred Qualifications**
* Strong background in customer service including excellent communication skills, prompt friendly service, and excellent follow-through
* Ability to adapt and work well under pressure in a fast-paced environment
* Ability to take ownership and solve problems
* Ability to demonstrate learning and decision-making skills
* Strong time management skills
* Bilingual capabilities a plus
**arenaflex Culture and Benefits**
At arenaflex, we're committed to creating a diverse and inclusive workplace that values and respects all employees. We offer a range of benefits and perks, including:
* 401(k) and 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* Inclusive hiring practices, including equal opportunity employment and disability accommodations
* LGBTQ+ friendly workplace
* Age-inclusive
* Diversity and inclusion training or programs
* Paid time off
**Compensation and Schedule**
* Pay: $20.50 - $30.90 per hour
* Expected hours: 24-40 per week
* Shift: Evening shift
**How to Apply**
If you're passionate about delivering exceptional customer service and are looking for a dynamic and inclusive work environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We're committed to creating a diverse and inclusive workplace that values and respects all employees.
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