At arenaflex, we're dedicated to delivering exceptional customer experiences that set us apart in the pest management industry. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service, support, and satisfaction. If you're passionate about making a difference in people's lives and take pride in going above and beyond to make a customer smile, you could be arenaflex's next all-star player.
**About arenaflex**
arenaflex is a leading provider of pest management services, with a strong presence in the San Antonio, TX market. As a subsidiary of a financially stable and growing company, we're committed to innovation, customer satisfaction, and employee growth. Our unique Taexx built-in pest control system during a home's construction has made us the #1 pest management company to homebuilders, and we're proud to be a part of the pest management industry, which is growing and recession-resistant.
**Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Providing positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from arenaflex Pest Defense
* Regularly communicating with internal and external customers of arenaflex Pest Defense
* Providing information to prospects and initiating new service
* Answering questions, researching problems, resolving issues, providing pricing (non-termite), scheduling service(s), and providing closure for customers
* Interacting with customers/prospects by scheduling various pest and builder-related services using the Route Point software
* Resolving customer problems with invoices and billing questions
* Conducting telephone conversations with customers about issues surrounding their service in a professional manner
* Entering service-related notes in system software
* Providing general marketing information to prospects and customers as requested
* Conducting follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
* Maintaining customer files on computer and in filing system
* Validating technician paperwork for completeness and accuracy
* Filing Technician paperwork in customer files
* Updating notes in system with technician and other employee customer information
* Printing, distributing, and reviewing service tickets for technicians
* Having a basic knowledge of technician's job and processes of company's treatment processes
* Properly following arenaflex telephone etiquette procedures
* Ability to calm and diffuse angry customers
* Escalating appropriate inquiries or problems to managers
* Collecting and reconciling payments received by technicians
**Perks and Benefits**
As a valued member of the arenaflex team, you'll enjoy:
* Competitive pay ($33,000 - $35,000 annually)
* Comprehensive benefits package including medical, dental, vision
* Company-paid life & AD&D insurance
* 401(k) plan with company match up to 6%
* Employee stock purchase plan
* Paid Time off and holidays
* Employee discounts
* Tuition reimbursement
* Dependent scholarship awards
* An opportunity to advance within the company
* Recognition for a job well done
* A friendly work environment
* Employee referral bonuses
* The opportunity for professional growth and respect that comes from working for an industry leader
**Qualifications**
To be successful in this role, you'll need:
* 1 year of previous customer service experience
* Entry-level customer service skill and technique
* Basic/entry-level understanding of computers
* Entry-level skill on use of company telephone features and how to use them
* Must be 18 years or older with a high school diploma or GED
**Physical Demands/Working Environment**
Candidates must meet physical job requirements and safely perform the job duties with or without accommodation.
**Why arenaflex?**
arenaflex is a financially stable and growing company, with a strong presence in the San Antonio, TX market. We're committed to innovation, customer satisfaction, and employee growth. Our unique Taexx built-in pest control system during a home's construction has made us the #1 pest management company to homebuilders, and we're proud to be a part of the pest management industry, which is growing and recession-resistant.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.
**Apply Now!**
If you're passionate about delivering exceptional customer experiences and taking pride in making a difference in people's lives, apply now to join the arenaflex team!
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