Join the arenaflex family and embark on a journey of possibilities, both at work and beyond. As a member of the Payments and Digital Strategy team at arenaflex, you'll have the opportunity to develop your skills, advance your career, and enjoy a work-life balance that's hard to find. With a focus on customer satisfaction, you'll be the face of arenaflex, providing exceptional service to our members and ensuring their needs are met with flexibility and care.
**Why you'll love this role**
As a Customer Service Representative, you'll be an integral part of the Payments and Digital Strategy team, responsible for daily tasks related to check processing, object processing, direct deposits, and budget transfers at arenaflex Credit Union. You'll work closely with various departments, including fraud resolution, member inquiries, and accounting standard ledger balancing. Your attention to detail, excellent communication skills, and ability to work in a fast-paced environment will make you a valuable asset to our team.
**Key Responsibilities**
* Complete data access and balancing tasks
* Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions
* Assist other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
* Work member cases/assignments
* Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
* Process mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
* Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Log, review, and make necessary GL, account changes, and/or returns
* Process Stop Pays and Check Batching
* Complete daily balancing and department closing
* Obtain information from members for the timely and accurate processing of international and domestic budget transfer requests
* Research and verify incoming and outgoing budget transfer information
* Communicate with vendors to process budget transfers
* Understand and be familiar with outgoing and incoming budget transfer laws
* Deposit check returns, review member returned checks on draft changes, process member checks, verify members for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
* Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**Essential Qualifications**
* High school degree or GED
* Intermediate Excel and Word experience
* Ability to work prolonged hours in support of business needs
* Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet time limits under high volume pressure
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and members
* Ability to work independently and with minimum supervision
* Ability to self-motivate with strong employer skills and ability for attention to detail
* Ability to effectively prioritize work and meet time limits
* Ability to maintain excellent performance and attendance
* Must pass relevant arenaflex and Credit Union pre-employment compliance exams
**Preferred Qualifications**
* Previous customer/member service experience
* Previous banking or Credit Union experience
* Episys/Symitar and processing wires experience
**Skills and Competencies**
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
* Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet time limits under high volume pressure
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and members
* Ability to work independently and with minimum supervision
* Ability to self-motivate with strong employer skills and ability for attention to detail
* Ability to effectively prioritize work and meet time limits
* Ability to maintain excellent performance and attendance
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Representative, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Cross-training and opportunities to work in different departments
* Mentorship and coaching from experienced team members
* Opportunities for advancement and career growth within the company
* A dynamic and supportive work environment that encourages learning and innovation
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer service and making a positive impact on our members' lives. As a Customer Service Representative, you'll be part of a close-knit team that works collaboratively to achieve our goals. We offer a flexible and supportive work environment that allows you to balance your work and personal life.
**Compensation, Perks, and Benefits**
As a valued member of the arenaflex team, you'll enjoy a competitive compensation package, including:
* Hourly rate: $22-35/hour
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) program with company match
* Paid time off and holidays
* Opportunities for professional development and career growth
* A dynamic and supportive work environment that encourages learning and innovation
**Conclusion**
If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! As a Customer Service Representative at arenaflex, you'll have the opportunity to develop your skills, advance your career, and enjoy a work-life balance that's hard to find. Join our team and discover a world of possibilities, both at work and beyond.
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